Global ServiceNow Delivery Director

Empiric; Paris; Sur place; EUR 100 000 - 130 000; Plein temps

Résumé du poste

A global digital solutions leader is hiring a Global Director of ServiceNow Delivery in Paris. This senior-level role involves overseeing operations across multiple countries, driving strategic transformation, and ensuring high-quality project execution. Candidates should have extensive experience in leading ServiceNow projects, client engagement, budgeting, and team management. Fluency in English is required; familiarity with other languages is a bonus. This is a unique opportunity to shape the future of enterprise technology services.

Qualifications

• 10+ years leading ServiceNow delivery projects including 5+ years at senior leadership level.
• Deep familiarity with ServiceNow’s platform, products, and delivery models.
• Proven experience leading large, distributed teams across multiple geographies.
• High-level client engagement skills—able to influence and engage at executive level.
• Strong budgeting, forecasting, and team-building capabilities.
• Fluency in English; French, Spanish, or Italian is a bonus.

Responsabilités

• Lead ServiceNow project execution across EMEA and LATAM.
• Ensure delivery consistency, client satisfaction, and adherence to best practices.
• Mentor and manage regional Delivery and Engagement Managers.
• Act as a strategic advisor for major clients.
• Own delivery forecasting, budget planning, and workforce optimization.
• Monitor delivery KPIs globally and implement performance enhancement initiatives.

Connaissances

Leading ServiceNow delivery projects

Client engagement skills

Budgeting and forecasting

Team-building capabilities

Fluency in English

Familiarity with ServiceNow platform

Formation

Relevant ServiceNow certifications

Description du poste

Global Director of ServiceNow Delivery

Location : France

About the Role

We’re partnering with a global digital solutions leader in search of an experienced Global Delivery Director to spearhead the international expansion and excellence of their ServiceNow delivery capability. This senior-level position will oversee operations across more than a dozen countries, driving strategic transformation and ensuring consistent, high-quality project execution.

This is a unique opportunity to shape delivery strategy at scale, guiding geographically diverse teams while maintaining a client-centric, results-driven approach.

What You’ll Be Responsible For

End-to-End Global Delivery

• Lead ServiceNow project execution across EMEA, LATAM, and additional territories
• Ensure delivery consistency, client satisfaction, and adherence to best practices across all regions

Leadership Across Borders

Mentor and manage regional Delivery and Engagement Managers

Promote operational cohesion and embed global delivery standards

Client Partnership & Escalation Management

Act as a strategic advisor and senior delivery contact for major clients

Foster long-term partnerships and oversee critical engagements

Strategic Resource Oversight

Own delivery forecasting, budget planning, and workforce optimization

Leverage global and nearshore teams to ensure delivery scalability and efficiency

Governance & Risk Control

Enforce delivery frameworks and project governance models

Validate scopes of work and ensure alignment with structured methodologies

Sales Collaboration & Enablement

Support pre-sales activities and solutioning—particularly in rapid-deployment scenarios

Align delivery models with commercial objectives and client expectations

Performance & Optimization

Monitor delivery KPIs globally and implement performance enhancement initiatives

Drive innovation and improvements in delivery quality and velocity

What You’ll Bring

10+ years leading ServiceNow delivery projects, including 5+ years at senior leadership level

Deep familiarity with ServiceNow’s platform, products, and delivery models

Proven experience leading large, distributed teams across multiple geographies

High-level client engagement skills—able to influence and engage at executive level

Strong budgeting, forecasting, and team-building capabilities

Fluency in English (bonus points for French, Spanish, or Italian)

Relevant ServiceNow certifications (e.g., CIS, ITSM, SPM) are highly advantageous

Why Apply?

This is more than just a delivery role—it’s a rare chance to make a global impact, redefine strategic delivery operations, and shape the future of enterprise technology services at scale.

If this role is of interest; click apply now!