Global Sales & Tech Support Specialist (Hybrid)

Vestiaire Collective group; Paris; Hybrid; EUR 36,000 - 56,000; Full time

Benefits offered by this job

Purpose-driven work at scale

High-impact scope & ownership

A truly international environment

Career acceleration in a fast-moving

Learning & growth as a priority

Flexible ways of working

Give back through action

Competitive compensation & benefits

Job summary

Vestiaire Collective is seeking a Global sales and technical support assistant to join our B2C team. You will advise and support professional sellers across Europe, US and APAC, helping them grow their business and adopt our platforms.

In this role you will handle daily support, onboarding, and cross-partner initiatives, coordinate with Market and Project Managers, tackle technical incidents (via JIRA), and contribute to the product roadmap with seller feedback.

Qualifications

• 2+ years experience in partner / sales support, B2B operations or technical account support within an e-commerce or marketplace environment.
• Customer focused with strong written and verbal communication skills in French, English and Italian is a +
• Analytical mindset focused on identifying operational bottlenecks, collecting structured feedback, and proposing scalable process improvements.
• Data Skills: Proficient in MS Excel for daily data tracking, reporting, and operational analysis
• Tech appetite: experience or strong interest in automated solutions (APIs, Bulk Upload tools, Inventory Management Systems) and not afraid to deep dive into the technical aspects of the business

Responsibilities

• Daily Support: Deliver high-touch operational and sales assistance to address partner queries and resolve everyday blockers
• Project Execution: Assist Market and Project Managers in the rollout of cross-partner initiatives and supply development projects.
• Seller Onboarding: Own the end-to-end operational onboarding of new professional sellers until they are successfully active on the platform
• Process Improvement: Improve internal processes and eliminate operational bottlenecks
• Feedback Relay: Consolidate seller feedback and operational needs to help managers tailor success plans, acting as the internal voice of the partners.
• Best Practices: Educate sellers on optimal sales strategies and platform tool management to boost their commercial success.
• Tool Adoption: Support training efforts by guiding sellers on best practices, answering their questions, and ensuring they successfully adopt our platforms and tools

Skills

Customer focus

Analytical mindset

Data analysis

Excel

Tools

JIRA

Bulk Tool

APIs

Inventory Management Systems

Job description

Vestiaire Collective is seeking a Global sales and technical support assistant to join our B2C team. You will advise and support professional sellers across Europe, US and APAC, helping them grow their business and adopt our platforms.

In this role you will handle daily support, onboarding, and cross-partner initiatives, coordinate with Market and Project Managers, tackle technical incidents (via JIRA), and contribute to the product roadmap with seller feedback.