Global Product Support Specialist – Remote Europe Equity

Jitter; Paris; Remote; EUR 55,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Equity terms (stock)

Flexible work

Latest productivity software

Team events

Laptop & peripherals

Health insurance

Paid vacation

Parental leave

Job summary

Jitter, the fast, simple motion design tool, seeks a Product Support Specialist to help users unleash their creativity and achieve their vision. You will become a product expert, advocate for customer needs, and help scale our lean support operations with empathy and precision.

Based in Paris with open options for remote in Europe or relocation for exceptional candidates, you’ll join a compact, ambitious team that values world-class products, continuous learning, and collaborative growth.

Qualifications

• 3+ years of experience in Product Support or a similar SaaS role.
• Impeccable written and verbal communication skills (native-level English).
• Experience scaling support operations, including automation tools and workflows.

Responsibilities

• Become a Jitter expert, mastering features, use cases, and workflows.
• Advocate for customer pain points, bugs, and feature requests with design/engineering.
• Scale our support operations to deliver a frictionless experience for a growing user base.
• Develop and iterate help resources to educate users and maximize product value.
• Provide coaching and mentorship to future support team members.

Skills

Product Support

Customer Experience

SaaS

Tools

Intercom

Zendesk

Stripe

Job description

Jitter, the fast, simple motion design tool, seeks a Product Support Specialist to help users unleash their creativity and achieve their vision. You will become a product expert, advocate for customer needs, and help scale our lean support operations with empathy and precision.

Based in Paris with open options for remote in Europe or relocation for exceptional candidates, you’ll join a compact, ambitious team that values world-class products, continuous learning, and collaborative growth.