Global Product Support Lead (Tier 2) — Cross-Functional

Busch Group; Annecy; Hybride; EUR 90 000 - 120 000; Plein temps

Résumé du poste

Busch Group, through its E2E division, is seeking a Global Product Support professional to join a growing team. You will reinforce worldwide service operations, collaborating with Field Engineering, R&D, CoE and Manufacturing to ensure seamless support for semiconductor manufacturing equipment used in AI applications.

The role is Tier 2, requiring strong technical depth, organizational and communication skills, and the ability to drive alignment in a fast-paced, high-tech environment.

Qualifications

• Bachelor's Degree in Engineering or Manufacturing is required.
• Master’s Degree is preferred for advanced roles.
• Experience with high-tech or semiconductor equipment is advantageous.

Responsabilités

• Act as Tier 2 in the Field Escalation Path, escalating to R&D as needed.
• Coordinate daily with Field Engineering, R&D, CoE, and Manufacturing for troubleshooting and alignment.
• Lead technical assessments, containment actions, and investigations for global issue resolution.
• Validate ECOs/ECRs for service impact and prepare regional communications.

Connaissances

Analytical thinking

Effective communication

Problem solving

Cross-functional collaboration

Formation

Bachelor's Degree in Engineering/Manufacturing

Master’s Degree (preferred)

Outils

PLM systems

Copy Exact

Service documentation tools

Description du poste

Busch Group, through its E2E division, is seeking a Global Product Support professional to join a growing team. You will reinforce worldwide service operations, collaborating with Field Engineering, R&D, CoE and Manufacturing to ensure seamless support for semiconductor manufacturing equipment used in AI applications.

The role is Tier 2, requiring strong technical depth, organizational and communication skills, and the ability to drive alignment in a fast-paced, high-tech environment.