Global Operations Leader (Remote, Multinational BPO)

Jobgether; France; À distance; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Fully remote model

Global multicultural team

Senior stakeholder exposure

Tech transformation projects

Résumé du poste

Jobgether seeks a Global Operations Manager (English) for a BPO-based role in France. The position oversees multinational operations, coordinating cross-country teams and delivery locations, while maintaining strong relationships with international clients and senior stakeholders.

Success is measured via KPIs, SLAs, quality, CSAT, and financial performance, with responsibilities spanning implementations, transitions, ramp-ups, stabilization, and continuous improvement in a multicultural

Qualifications

• 7+ years of Operations Management experience in BPO/Customer Experience or outsourcing environments.
• Experience managing multinational/country-wide operations and multicultural teams.
• Strong client-facing leadership and senior stakeholder management.
• Experience leading implementations, transitions, ramp-ups, or stabilization initiatives.
• Solid knowledge of KPIs, SLAs, productivity, quality, CSAT, and financial metrics.

Responsabilités

• Lead and coordinate operations across multiple European countries, languages, teams, and delivery locations.
• Serve as the primary operational point of contact for international clients and senior stakeholders.
• Drive achievement of key operational metrics including KPIs, SLAs, quality, productivity, CSAT, and financial objectives.
• Lead operational implementations, transitions, ramp-ups, and stabilization activities for new services or markets.
• Identify performance gaps and risks; develop and execute corrective and continuous improvement plans.
• Coordinate cross-functional teams to ensure operational alignment and governance.
• Lead client performance reviews and governance meetings to ensure transparency and accountability.
• Promote scalability and best-practice sharing across international operations.

Connaissances

Leadership

Stakeholder management

Data analysis

Power BI

Excel advanced

Outils

Power BI

Description du poste

Jobgether seeks a Global Operations Manager (English) for a BPO-based role in France. The position oversees multinational operations, coordinating cross-country teams and delivery locations, while maintaining strong relationships with international clients and senior stakeholders.

Success is measured via KPIs, SLAs, quality, CSAT, and financial performance, with responsibilities spanning implementations, transitions, ramp-ups, stabilization, and continuous improvement in a multicultural