Global Network & SASE RUN Engineer

Pluxee; Paris; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Pluxee, a global player in employee benefits, is seeking a Lead Network & SASE RUN Expert to strengthen our Global Network & SASE Operations in Issy-les-Moulineaux, with partial remote options. This senior role focuses on L3 RUN activities, ensuring the stability, performance, and security of our network and SASE platforms.

You will act as escalation point, drive complex incident resolution, lead advanced troubleshooting, and partner with regional teams to improve operational excellence and

Qualifications

• Extensive L3 network support experience in enterprise settings.
• Strong troubleshooting and RCA abilities.
• Familiar with ITIL processes.
• Experience with multi-region/global operations.

Responsibilities

• Act as primary L3 escalation for complex incidents.
• Lead advanced troubleshooting and RCA for network/SASE issues.
• Manage global network and SASE operations incl Azure networking.
• Contribute to automation and reduce manual ops.
• Support on-call rotation and major deployments.

Skills

Networking basics

TCP/IP

BGP/OSPF

SD-WAN

Azure Networking

Zscaler ZIA/ZPA

Palo Alto Firewalls

ITIL v3/v4

Incident management

Tools

Azure VNet

NSG

ExpressRoute

DNS/IPAM

Zscaler ZIA/ZPA

Job description

Unbefristet festangestelltJob Description:Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet. We are looking for a Lead Network & SASE RUN Expert to strengthen our Global Network & SASE Operations. This role is responsible for Level 3 (L3) RUN activities, ensuring the stability, performance, and security of our global network and SASE platforms. The position acts as a technical escalation point, driving resolution of complex incidents, improving operational excellence, and contributing to continuous service improvement across regions.# **Job Title:****Europe Lead Network & SASE RUN Engineer****Location:** Issy-les-Moulineaux (Partly Remote possible) **Type:** Full-time **Language:** English (mandatory) **Experience:** Senior / Expert# **Role Overview**We are looking for a **Lead Network & SASE RUN Expert** to strengthen our Global Network & SASE Operations.This role is responsible for Level 3 (L3) RUN activities, ensuring the stability, performance, and security of our global network and SASE platforms.The position acts as a technical escalation point, driving resolution of complex incidents, improving operational excellence, and contributing to continuous service improvement across regions.# **Key Responsibilities**### **L3 Operations & Incident Management*** Act as the primary escalation point (L3) for complex incidents and service requests.* Lead advanced troubleshooting and root cause analysis (RCA) for network and SASE issues.* Ensure timely resolution aligned with SLA/MTTR objectives.### **Network & SASE Operations**Operate and support global network infrastructure, including:* Cloud Networking (Azure): VNet, Application Gateway, Load Balancer, ExpressRoute, VPN Gateways* Security: Palo Alto NGFW* SASE: Zscaler ZIA / ZPA (policy, access, troubleshooting)* Core Services: DNS, IPAM### **Operational Excellence & Continuous Improvement*** Identify recurring issues and drive permanent fixes with engineering teams.* Contribute to automation initiatives (reducing manual operations).* Optimize network performance and ensure proactive monitoring and alerting.### **Governance & Processes*** Ensure strict adherence to ITIL processes (Incident, Problem, Change).* Maintain high-quality technical documentation, runbooks, and knowledge base.* Support global standards enforcement and alignment with intetnal policies.### **Collaboration & Support*** Work closely with Global Network, Security, Cloud Architecture, and regional teams.* Support major changes, deployments, and critical events.* Participate in on-call rotation for critical incident coverage.# **Required Skills & Experience**### **Technical Expertise*** Strong networking fundamentals: TCP/IP, BGP, OSPF, routing & switching, SD-WAN* Cloud networking (Azure): VNet, NSG, Load Balancer, ExpressRoute, VPN* Security: Palo Alto firewalls (advanced operations)* SASE: Zscaler ZIA / ZPA* Core services: DNS and IPAM### **Operational Skills*** Strong experience in L3 support in enterprise environments* Proven ability to handle critical incidents under pressure* Solid understanding of ITIL (v3/v4)### **Soft Skills*** Strong analytical and troubleshooting mindset* Clear communication and stakeholder management* Ability to work in a global, multi-region environment# **Preferred Qualifications*** Certifications (one or more): Cisco CCNP / CCIE Palo Alto PCNSE Microsoft Azure Network Engineer Zscaler ZCCP / ZCP ITIL v4* Experience in global enterprise environments* Previous role as Lead / Senior L3 Engineer# **What We Offer*** A key role in global Network & SASE operations* Exposure to cutting-edge cloud and Zero Trust technologies* Opportunity to shape and improve global operational practices* A collaborative, international environment