Global IT Lead — AI-Driven Ops & Team Coach

Dashlane Inc.; Paris; Hybrid; EUR 110,000 - 140,000; Full time

Job summary

Dashlane is seeking an IT manager to lead our global IT team and turn IT into a proactive partner for the business. Based in Paris with a hybrid model, you will manage a five‑person team across Paris, Lisbon, and New York, while staying hands on with infrastructure to keep Dashlane secure and productive.

You will upskill staff, automate repetitive work, and build an IT roadmap focused on AI adoption, security, and cost control.

Qualifications

• 7+ years of experience in IT operations, with at least 3 years managing a team.
• Hands‑on experience administering modern IT environments (Azure, Google Workspace, MDM/endpoint management, SaaS provisioning).
• Direct experience supporting engineering teams, including familiarity with GitLab or similar developer environment.
• Experience using AI tools and automation to reduce manual work in IT operations, and a point of view on how AI can support employees beyond IT.
• A track record of moving a team or function from reactive to proactive, with concrete examples of processes you automated or redesigned.
• Comfort operating in a small, distributed team spread across multiple countries and time zones.
• Fluent English, spoken and written. French or Portuguese is a plus given the team’s footprint in Paris and Lisbon.

Responsibilities

• Lead and grow a global IT team of 5: three system administrators (Paris, Lisbon, New York), one IT DevOps engineer in charge of GitLab and engineering infrastructure, and one project manager.
• Act as a player coach: set the team’s direction and priorities, and contribute directly on infrastructure, tooling, and escalations when the team needs an extra hand.
• Assess the current team’s skills and shape the team Dashlane needs for its next stage, including upskilling existing members and hiring where required.
• Shift IT from a reactive helpdesk model to a proactive business partner: engage stakeholders across departments, understand their operational needs, and propose IT-driven solutions before problems reach your queue.
• Make AI a core part of how IT operates and how Dashlane works: identify where AI can remove manual work in IT processes such as access management and onboarding, and lead the tooling and enablement that brings AI into daily use for employees across the company.
• Own the company’s core IT infrastructure: Azure as our infrastructure as code foundation (Terraform), SSO and SCIM provisioning (Entra) across our SaaS stack, endpoint management with Intune and Jamf, GitLab for Product & Engineering, with a focus on automation, reliability, and cost control.
• Partner closely with the CISO and the security team on identity, access, and endpoint security, given the direct overlap between IT operations and Dashlane’s security posture.
• Define and track IT’s roadmap and success metrics, including employee satisfaction, incident volume, and adoption of new tools.
• Manage IT budget, procurement and vendor relationships.
• Support Dashlane’s evolution as the company grows: office moves, new locations, and the infrastructure decisions that come with scale.

Skills

IT operations

Team leadership

Azure

Google Workspace

MDM/endpoint management

SaaS provisioning

GitLab

AI tools

Automation

Security collaboration

Budget management

Tools

GitLab

Entra

Terraform

Azure

Intune

Jamf

Job description

Dashlane is seeking an IT manager to lead our global IT team and turn IT into a proactive partner for the business. Based in Paris with a hybrid model, you will manage a five‑person team across Paris, Lisbon, and New York, while staying hands on with infrastructure to keep Dashlane secure and productive.

You will upskill staff, automate repetitive work, and build an IT roadmap focused on AI adoption, security, and cost control.