Global Head of Reefer Product Development

CMA CGM; Marseille; Sur place; EUR 100 000 - 140 000; Plein temps

Résumé du poste

Une entreprise de logistique internationalement reconnue est à la recherche d'un Global Head of Reefer Product Development. Le candidat sera en charge de la croissance et du développement de produits réfrigérés au niveau mondial, en assurant une gestion efficace avec une équipe de spécialistes. Avec une culture de récompense et de reconnaissance, des opportunités de développement professionnel sont proposées.

Prestations

Package de compensation compétitif

Avantages santé et dentaire complets

Opportunités de développement professionnel

Éducation continue

Qualifications

• 5 à 10 ans d'expérience minimum en gestion opérationnelle ou commerciale dans le secteur maritime.
• Connaissance approfondie des opérations maritimes et des outils associés.
• Expérience dans le secteur du réfrigéré souhaitée.

Responsabilités

• Gérer la croissance rentable du produit réfrigéré à l'échelle mondiale.
• Établir des relations avec des partenaires stratégiques à l'échelle mondiale.
• Assurer la qualité des services et des risques opérationnels.

Connaissances

Leadership

Résolution de problèmes

Amélioration continue

Orientation résultats

Compétences commerciales

Formation

BAC +4/5 - Logistique / Supply Chain

Description du poste

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation.

At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

YOUR ROLE

The Global Head of Reefer Product Development is a member of the Global Ocean Leadership and directly responsible for leading the profitable growth of the product on a global level. They will manage a team of reefer experts at GHO, and in the regions, in alignment with the global and regional ocean strategy.

Key focus areas include:
• Leading the successful profitable growth of the reefer product on a global level
• Managing, in collaboration with regional leadership, a matrix organization of reefer specialists in the target markets
• Providing subject matter expertise in the development of operational structures and processes
• Supporting BD, OPD, and Global Tender Management with pricing solutions to grow our share of Reefer volume
• Management of strategic third-party partnerships on a global level (CCP) in collaboration with the partner carrier managers

WHAT ARE YOU GOING TO DO?

Carrier Management & Development
• In alignment with global and regional product leadership, establish a global reefer strategy mid (annual) and long-term (5 year)
• Assure, including the validation of the same, that CEVA’s Reefer product consistently outperforms market averages on fixed long-term contracting rates (NAC) and spot market (FAK) in comparison with available trade data (Xeneta) and published indices
• Make sure that all corporate policies are followed and respected in alignment with the NVOCC governance team
• Ensure that the use of marketing intelligence tools and information are leveraged to drive education and strategy at every level of the organization
• Support on operational topics with the global carriers, acting as ultimate escalation for the same (claims, allocation disputes, etc…)
• Control operational risks, service quality, financial balances, and competitiveness of its product
• Collaborate and support BD in strategic customers’ meeting
• Support the Sales office in the setting-up of solutions and engaging with customers as requested • Communicate with Sales, back office and ocean leaders on all Reefer relevant topics

Solutions
• Procurement optimization via different contracting models in alignment with global trade management
• Routing options to cater to customers’ needs creating differentiation through our approach
• Responsible for relations with Global strategic partners with the support of Carriers’ Managers on the Reefer product
• Support tender team activities assuring competitive and timely responses to all targeted tenders by the Reefer product

Operations
• Support the global Operational Excellence Organization in the creation and maintenance of Global Reefer work instructions
• Establish and refresh processes for temperature-controlled cargo handling, quotations, and booking processes assuring accurate level of knowledge and capability at assigned locations to handle the same
• Establish, and manage, Service Level agreements with all globally approved partners (CCP) for the Reefer product
• Monitor service quality of suppliers via KPI, carriers’ survey, and continuous engagement of our account managers at the sub-contractors to drive performance
• Global Escalation contact with carriers for critical operational challenges, statement of account concerns, and adherence to our contractual commitments

Coach & People Management
• Foster a collaborative environment at a global, regional, and national level assuring consistent sharing of market intel to empower the best procurement practices for the organization
• Lead and mentor the global trade management teams establishing performance goals, in alignment with corporate and regional strategy, and providing guidance on a consistent basis
• Improve the performance of trade team in all regions by maintaining communication with staff and providing the appropriate support and guidance
• Ensure that nominated people (at Regional & Sub Regional levels) have the required skills
• Support in the identification and hiring of the correct persons in coordination with the regional head of product and human resources

Reefer Budget
• Alignment with Region on how to deliver the Reefer budget for the year
• Responsible to work with Ocean Product, BD organization Global/ Regional to delivery Reefer Budget
• In Alignment with Global Ocean Head, define a 5-year business plan and global organization chart
• Define yearly road map, including business trips and CEVA participation in international fairs to be included on Global Ocean budget

RFQ Strategy
• Selection of clear RFQ win strategy in various customs segmentations based on product offering or develop new product offering to penetrate /strengthen new and existing customer’s share of wallet in volume and revenue
• Global Head of reefer to decide on the RFQ response strategy for all Reefer Strategic customers in agreement with the Global head of Ocean
• Product entry point for GTM on Reefer Product to align on customer bid strategy and solution design.
• Deliver higher success rate of RFQ response YOY with GTM support to deliver high quality responses for RFQ’s
• Lead deeper engagement with Customer & BD for strategy alignment to offer robust and price competitive solution
• Lead Pricing, space guaranty, demurrage, and detention conditions for higher success rate of RFQ’s
• Responsible for best pricing response within agreed pricing guidelines for all Strategic bids
• Ensure all RFQ responses are in line with CEVA policy and guidelines

Solution Design
• Promote strategic solution design in responses as a key differentiator for bids
• Ensure deeper understanding of customer needs & challenges, and design solutions to offer an end-to-end option.
• Propose new approaches and innovative competitive advantages in our solutions.
• Develop solution design capabilities for Reefer product using internal & external resources.
• Give input in building and training of product development programs in regions.
• Lead sector specific solution development as differentiators beyond standard solutions
• Collaborate with Insurance cargo to cover our exposure and protect the customer.
• Participate on business plan design to create excellence center in region.
• Participate to the marketing tools focusing on sectors, commodities

Business Development Engagement
• Key entry point for BD organization on Global and Regional RFQ’s into Reefer Product
• Participate to international fairs dedicated to temperature-controlled cargo.
• When CEVA have a booth in those exhibitions, participate to the booth design and organization/invitation for CEVA attendees.
• Alignment with BD organization that strategical trade lanes are focused by BD organization for development.
• Support BD in strategic trade lane development
• Participate to workshop to explain in details special capabilities/capacities of CEVA reefer product

Reefer Team leader
• As Global Head of reefer, responsible for the reefer team’s performance & deliverables
• Responsible for clear alignment is Reefer roles & responsibilities and division of workload among team members.
• Responsible to keep the team moral high and delivery of results in lines with Reefer Product strategy and plans.
• Create a reefer team building by sending reefer monthly update to all CEVA reefer community

WHAT ARE WE LOOKING FOR?

• BAC +4/5 - Logistics / Supply Chain
• 5 to 10 years experience minimum in operational or sales or general management (Ocean)
• Minimum 5 years in Reefer sector
• Excellent knowledge of Ocean operations
• Very good knowledge of specific Ocean processes and related tools
• Good generic knowledge of the other area of freight management (Ocean / Air)
• Good Continuous Improvement knowledge
• Proficiency in project management, with proven practical application.
• Leadership skills and ability to motivate and develop individuals and teams
• Good problem-solving skills.
• Results & business oriented
• Good coaching and training capabilities
• Sales experience and commercial capabilities

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

At CEVA we are committed to creating a safe and healthy work environment.

We offer:

• A Competitive Compensation PackageComprehensive Health & Dental Benefits
• Professional Development Opportunities
• Continuing Education

CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.

We thank all candidates for applying, however, only successful candidates will be contacted for an interview.