Global Director of Sales & Customer Care Training

Oxford Nanopore Technologies; Paris; Hybride; EUR 120 000 - 180 000; Plein temps

Résumé du poste

Oxford Nanopore Technologies seeks an experienced Director of Sales & Customer Care Training to lead scalable learning programs across regions. You will own onboarding, certification, and sales method adoption, partnering with Marketing, Product, Sales Leadership and Operations.

Reporting to the Director of Commercial Training, NPI & Partners, you will translate scientific and product strategy into training assets, establish governance and measure readiness, adoption and impact across ONT’s

Qualifications

• ,"Degree in life sciences or equivalent.","Extensive commercial experience in life sciences, diagnostics or biotech with training roles.","Experience leading global capability or launch-readiness programmes in a matrix organisation.","Ability to translate complex scientific content into effective commercial training."],
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Responsabilités

• Set global sales and customer care training strategy and plan.
• Develop onboarding, upskilling and certification programs.
• Define competency frameworks and training standards across regions.
• Measure readiness, adoption and impact with KPIs and data.
• Collaborate with Marketing, Product, Sales Leadership and Operations.

Connaissances

Stakeholder management

Global training leadership

Communication

Matrix organization experience

Change management

Commercial training development

Formation

Degree in life sciences or equivalent

Outils

LMS

CRM systems

E-learning content tools

Description du poste

Oxford Nanopore Technologies seeks an experienced Director of Sales & Customer Care Training to lead scalable learning programs across regions. You will own onboarding, certification, and sales method adoption, partnering with Marketing, Product, Sales Leadership and Operations.

Reporting to the Director of Commercial Training, NPI & Partners, you will translate scientific and product strategy into training assets, establish governance and measure readiness, adoption and impact across ONT’s