Global CX Leader for Key & Strategic Clients

A.P. Moller - Maersk; Le Havre; Sur place; EUR 120 000 - 180 000; Plein temps

Résumé du poste

Maersk is seeking a senior leader to drive customer experience for its Key Client, Enterprise Client, and Strategic Client segments. You will lead cross-functional teams across global accounts, shape CX strategy, and ensure seamless customer engagements from planning through delivery.

The role emphasizes growth, collaboration with regional leadership, and a strong focus on Maersk’s customer-centric models. Fluent in English and French, you will build a capable CX organization, align with global

Qualifications

• Extensive leadership of CX and account teams.
• Proven ability to manage global KC/EC/SC client relationships.
• Strong strategic mindset for growth across Maersk models.

Responsabilités

• Lead the vertical portfolios of global Key Client, Enterprise Client and Strategic Clients to unleash value for Maersk and customers.
• Drive CX strategy and outcomes across KC/EC/SC with cross-functional teams.
• Own and test business continuity plans for critical customer processes in Ocean and L&S.
• Build and sustain CX organizations across regions, coaching teams and aligning with global standards.
• Drive growth and profitability through up-/cross-selling and timely implementations.

Connaissances

Leadership

Customer relationship

Supply chain

Strategic planning

Cross-functional teamwork

English

French

Description du poste

Maersk is seeking a senior leader to drive customer experience for its Key Client, Enterprise Client, and Strategic Client segments. You will lead cross-functional teams across global accounts, shape CX strategy, and ensure seamless customer engagements from planning through delivery.

The role emphasizes growth, collaboration with regional leadership, and a strong focus on Maersk’s customer-centric models. Fluent in English and French, you will build a capable CX organization, align with global