CX Leader for Key, Enterprise & Strategic Accounts

Maersk Line Limited; Le Havre; Hybride; EUR 120 000 - 170 000; Plein temps

Résumé du poste

Maersk Line Limited seeks a senior leader to own the Customer Experience (CX) for Key Client, Enterprise Client and Strategic Client segments in France and Iberia. You will shape CX strategy, drive regional CX teams, and coordinate with global peers to deliver value, resilience and growth for Maersk’s flagship accounts.

You will partner with regional leadership to execute Must Win Battles, ensure top-tier customer satisfaction, and align CX initiatives with broader business goals, while

Qualifications

• Fluent in English and French written and spoken mandatory.
• Senior leadership experience in CX or customer experience across global accounts.
• Strong knowledge of end-to-end supply chain and customer journey optimization.

Responsabilités

• Lead the CX strategy for Key Client, Enterprise Client and Strategic Clients in France and Iberia.
• Build and sustain a high-performing CX organization across regions.
• Drive growth plans, cross-sell opportunities and proactive customer support.

Connaissances

Fluent English

Description du poste

Maersk Line Limited seeks a senior leader to own the Customer Experience (CX) for Key Client, Enterprise Client and Strategic Client segments in France and Iberia. You will shape CX strategy, drive regional CX teams, and coordinate with global peers to deliver value, resilience and growth for Maersk’s flagship accounts.

You will partner with regional leadership to execute Must Win Battles, ensure top-tier customer satisfaction, and align CX initiatives with broader business goals, while