Global Control Tower & Operations Senior Specialist (Cars in containers)

CEVA Logistics; Marseille; On-site; EUR 90,000 - 120,000; Full time

Job summary

CEVA Logistics in Marseille seeks a Global Control Tower & Operations Senior Specialist to coordinate FVL Liner Car in Containers operations, especially new trade lanes with China. You will interface with customers, internal teams, service providers, and external stakeholders to ensure smooth shipment execution and high service quality.

Responsibilities include end-to-end RoRo and CIC shipments, regulatory compliance, and driving continuous improvement.

Qualifications

• Master's degree in Logistics, Supply Chain, Transportation, Business, or a related field.
• Fluent English, both written and spoken.
• 7 to 10 years of experience in logistics, transportation, shipping, supply chain, or related operational environments.

Responsibilities

• Act as the primary point of contact for assigned customer accounts.
• Translate customer requirements into operational solutions and ensure proactive shipment updates.
• Coordinate end-to-end RoRo and CIC shipments, including documentation and customs.
• Monitor shipment flows, adjust transport plans, and report operational data.
• Support continuous improvement initiatives and integration of CIC Control Tower activities.

Skills

Logistics and transport operations

Shipping, customs, and international贸易

Process design and continuous-imvement

Analytical and problem-solving

Organizational and multitasking

Customer-focused relationship mgmt

Proactive and process-driven mindset

Ability to work under pressure

Communication and stakeholder mgmt

Cross-functional collaboration

Adaptability and autonomy in intl env

Education

Master's degree in Logistics, Supply Chain, Transportation, Business, or related

Job description

As a Global Control Tower & Operations Senior Specialist, you will be responsible for managing and coordinating FVL Liner Car in Containers operations across multiple trades, with a particular focus on the development and implementation of new trade lanes involving China.

You will act as the key interface between customers, internal teams, service providers, and external stakeholders to ensure seamless shipment execution, high customer satisfaction, and compliance with operational standards.In parallel, you will contribute to the transformation of FVL Liner operations by supporting continuous improvement initiatives, organizational integration projects, and the deployment of new operational capabilities in existing and emerging markets.

What Are You Going to Do?

Manage Customer Operations

• Act as the primary point of contact for assigned customer accounts.
• Ensure customer requirements are understood and translated into operational solutions.
• Maintain proactive communication regarding shipment status, service performance, and operational requirements.
• Build strong customer relationships and contribute to customer satisfaction and retention.

Coordinate Shipping Activities

• Manage the end-to-end execution of RoRo and CIC shipments.
• Process shipping documentation and customs-related requirements.
• Coordinate vessel arrivals, cargo releases, and cargo deliveries.
• Ensure compliance with all regulatory, customs, and operational procedures.

Drive Operational Excellence

• Monitor shipment flows and adjust transport plans according to customer needs.
• Collaborate with internal teams and external partners to ensure smooth cargo movement.
• Maintain accurate operational data and reporting.
• Identify operational risks and implement corrective actions when required.

Support Continuous Improvement and Transformation

• Participate in the diagnosis, design, and implementation of improvement initiatives.
• Support the integration of CIC Control Tower activities into the FVL Liner organization.
• Contribute to projects aimed at improving service quality, efficiency, and customer experience.
• Promote standardized processes and operational best practices.

Implement New Trade Lanes

• Support the launch of new FVL Liner RORO activities in new countries.
• Coordinate operational setup, stakeholder alignment, and onboarding activities.
• Travel when required to ensure successful implementation and adherence to operating standards.
• Strengthen CEVA Liner's local presence by supporting business development opportunities and promoting our services.

Who Are We Looking For?

Education & Qualifications

• Master's degree in Logistics, Supply Chain, Transportation, Business, or a related field.
• Fluent English, both written and spoken.

Experience

• 7 to 10 years of experience in logistics, transportation, shipping, supply chain, or related operational environments.

Technical Skills

• Solid knowledge of logistics and transport operations.
• Understanding of shipping, customs, and international trade processes.
• Experience in process design, implementation, and continuous improvement.
• Strong analytical and problem-solving capabilities.

Personal Competencies

• Excellent organizational and multitasking skills.
• Customer-focused mindset with strong relationship management abilities.
• Proactive and process-driven approach with a continuous improvement mindset.
• Ability to work effectively under pressure in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Ability to interact confidently with customers, management, and cross-functional teams.
• Adaptability, autonomy, and willingness to work in an international environment.

What Will Make You Successful

• A passion for operations and customer service.
• The ability to coordinate multiple stakeholders across countries and functions.
• A strong sense of ownership and accountability.
• A continuous improvement mindset combined with a practical execution-oriented approach.