Global Control Tower & Operations Expert RoRo

CEVA Logistics; Marseille; On-site; EUR 60,000 - 90,000; Full time

Job summary

CEVA Logistics in Marseille is seeking a Global Control Tower & Operations Expert to lead FVL Liner RoRo operations across multiple trades, focusing on new trade lanes with China. You will be the main interface between customers, internal teams, service providers, and external stakeholders to ensure seamless shipment execution and high customer satisfaction.

Contribute to transformation efforts, support continuous improvement, and deploy new capabilities in existing and emerging markets.

Qualifications

• Master's degree in Logistics, Supply Chain, Transportation, Business, or a related field.
• 7–10 years of experience in logistics or related operational environments.
• Fluent English (written and spoken).

Responsibilities

• Act as the primary point of contact for assigned customer accounts and translate requirements into operational solutions.
• Manage end-to-end RoRo and CIC shipments and handle shipping docs and customs requirements.
• Monitor shipment flows and adjust transport plans to meet customer needs and service levels.
• Support diagnosis, design and implementation of improvement initiatives and the integration of RORO Control Tower activities.

Skills

Logistics operations

Customer relationship management

Stakeholder management

Regulatory compliance

Education

Master's degree in Logistics or related field

Job description

As a Global Control Tower & Operations Expert, you will be responsible for managing and coordinating FVL Liner RORO operations across multiple trades, with a particular focus on the development and implementation of new trade lanes involving China.

You will act as the key interface between customers, internal teams, service providers, and external stakeholders to ensure seamless shipment execution, high customer satisfaction, and compliance with operational standards. In parallel, you will contribute to the transformation of FVL Liner operations by supporting continuous improvement initiatives, organizational integration projects, and the deployment of new operational capabilities in existing and emerging markets.

What Are You Going to Do?

Manage Customer Operations

• Act as the primary point of contact for assigned customer accounts.
• Ensure customer requirements are understood and translated into operational solutions.
• Maintain proactive communication regarding shipment status, service performance, and operational requirements.
• Build strong customer relationships and contribute to customer satisfaction and retention.

Coordinate Shipping Activities

• Manage the end-to-end execution of RoRo and CIC shipments.
• Process shipping documentation and customs-related requirements.
• Coordinate vessel arrivals, cargo releases, and cargo deliveries.
• Ensure compliance with all regulatory, customs, and operational procedures.

Drive Operational Excellence

• Monitor shipment flows and adjust transport plans according to customer needs.
• Collaborate with internal teams and external partners to ensure smooth cargo movement.
• Maintain accurate operational data and reporting.
• Identify operational risks and implement corrective actions when required.

Support Continuous Improvement and Transformation

• Participate in the diagnosis, design, and implementation of improvement initiatives.
• Support the integration of RORO Control Tower activities into the FVL Liner organization.
• Contribute to projects aimed at improving service quality, efficiency, and customer experience.
• Promote standardized processes and operational best practices.

Implement New Trade Lanes

• Support the launch of new FVL Liner RORO activities in new countries.
• Coordinate operational setup, stakeholder alignment, and onboarding activities.
• Travel when required to ensure successful implementation and adherence to operating standards.
• Strengthen CEVA Liner's local presence by supporting business development opportunities and promoting our services.

Who Are We Looking For?Education & Qualifications

• Master's degree in Logistics, Supply Chain, Transportation, Business, or a related field.
• Fluent English, both written and spoken.

Experience

• 7 to 10 years of experience in logistics, transportation, shipping, supply chain, or related operational environments.

Technical Skills

• Solid knowledge of logistics and transport operations.
• Understanding of shipping, customs, and international trade processes.
• Experience in process design, implementation, and continuous improvement.
• Strong analytical and problem-solving capabilities.

Personal Competencies

• Excellent organizational and multitasking skills.
• Customer-focused mindset with strong relationship management abilities.
• Proactive and process-driven approach with a continuous improvement mindset.
• Ability to work effectively under pressure in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Ability to interact confidently with customers, management, and cross-functional teams.
• Adaptability, autonomy, and willingness to work in an international environment.

What Will Make You Successful

• A passion for operations and customer service.
• The ability to coordinate multiple stakeholders across countries and functions.
• A strong sense of ownership and accountability.
• A continuous improvement mindset combined with a practical execution-oriented approach.