Global Cloud Solutions Engineer

Groupe Talents Handicap; Paris; Sur place; EUR 74 000 - 76 000; Plein temps

Avantages offerts par ce poste

15% bonus target

Equity

Benefits

Résumé du poste

Google Cloud Platform is hiring a Technical Solutions Engineer to diagnose and resolve complex customer issues across Google Cloud products. You will troubleshoot through debugging, networking, and system administration, and develop tools to facilitate faster diagnosis.

You will collaborate with engineering, sales, and customer organizations to remove deployment obstacles and improve product quality, while supporting 24x7 operations to ensure customer success.

Qualifications

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 5 years of experience reading or debugging code in languages such as Java, C, C++, Python, Shell, .NET, Perl, JavaScript.
• 5 years of experience in technical support, professional services, software development, or product operations management.

Responsabilités

• Manage customer issues through diagnosis, resolution, or building tools to improve productivity for Google Cloud Platform products.
• Troubleshoot technical problems by debugging, networking, system administration, and updating documentation; build tools for faster diagnosis.
• Act as a consultant to internal stakeholders to resolve deployment obstacles and improve Google Cloud.
• Advocate for customer needs with cross-functional teams to drive product quality.
• Work as part of a team that provides 24x7 customer support, including potential non-standard hours.

Connaissances

Debugging

Technical support

Software development

Product operations

Formation

Bachelor’s degree (STEM)

Outils

SQL/NoSQL databases

Google App Engine

Cloud networking

Hadoop / distributed frameworks

Linux/Unix administration

Description du poste

Google Cloud Platform is hiring a Technical Solutions Engineer to diagnose and resolve complex customer issues across Google Cloud products. You will troubleshoot through debugging, networking, and system administration, and develop tools to facilitate faster diagnosis.

You will collaborate with engineering, sales, and customer organizations to remove deployment obstacles and improve product quality, while supporting 24x7 operations to ensure customer success.