Global Account Manager M / F

Newrest; Paris; Sur place; EUR 50 000 - 90 000; Plein temps

Résumé du poste

An established industry player is seeking a dynamic Global Account Director to enhance customer experiences and drive commercial success. This role involves collaborating with diverse teams to create impactful commercial proposals, negotiate contracts, and ensure customer satisfaction across various international markets. You will play a crucial part in managing client relationships, overseeing quality reporting, and supporting the strategic direction of the company. If you thrive in a multicultural environment and are passionate about delivering exceptional service, this opportunity is perfect for you.

Qualifications

• 3 to 5 years of experience in a similar position.
• Proven experience in commercial operations or customer services in B to B.

Responsabilités

• Ensure excellent customer satisfaction and commercial development.
• Negotiate and conclude new contracts with clients.
• Manage quality reporting and follow up on sales action plans.

Connaissances

Communication

Negotiation

Customer Service

Commercial Operations

Multicultural Team Management

Formation

Bachelor's Degree

Description du poste

Join Newrest as Global Account Director and quickly evolve to provide the best customer experience!

Labor

As part of its international development, Newrest is recruiting its future Global Account Manager to strengthen the in-flight sales team, at the group headquarters.

You will join the Group as Global Account Manager and will quickly evolve under the responsibility of the Vice President Sales Group to provide to our customer the best possible experience.

MISSIONS :

Reporting to the VP Sales Group, your role is to ensure excellent customer satisfaction and an optimum level of commercial development to guarantee Newrest's sales expectations.

Your role within the team :

1. Establish with managers, commercial proposals with responses to tenders (technical, financial, legal and human aspects).
2. Negotiate and conclude new contracts.
3. Ensure the retention of current contracts.
4. Manage the Quality reporting.
5. Ensure the exchange of information between countries.
6. Follow up on the sales action plans of each country.
7. Collaborate in the creation of the countries air catering budgets in accordance with the Group's strategy.
8. Communicate and coordinate between customers / countries:
1. Visits.
2. Start-up support.
3. Follow-up of key stages in the life of the contract (compliance, CPI, demos deadlines, tender, audits…).
4. Participate and follow-up of pricing & contract negotiations.
5. Perform monitoring by customer / country (Quality, Delays, Food tests, Inventories, Stopover visits, Billing / Payments).
6. Take part of the commercial strategic approach.

Perfil

1. 3 to 5 years of experience in a similar position.
2. Proven experience in commercial operations or customer services positions in a B to B environment.
3. A previous experience in the catering, in-flight companies, hotel or logistics sector, in an international context, is appreciated.
4. You are familiar with client satisfaction and results oriented.
5. Multi-cultural teams’ management.
6. You are used to work in an international environment, looking for a challenging position in a growing company.

Excel in customer service communication and negotiation.