General Manager - voco Kuching

InterContinental Hotels Group; Occitanie; Sur place; EUR 50 000 - 90 000; Plein temps

Résumé du poste

An established industry player seeks a dynamic General Manager to lead a vibrant hotel in Sarawak. This role involves maximizing sales and revenue while ensuring exceptional guest experiences. You will develop your team, implement brand standards, and engage with the local community. If you are passionate about hospitality and sustainability, this opportunity is perfect for you. Join a forward-thinking hotel brand that values character and genuine service, and make a significant impact in a thriving environment.

Qualifications

• 5-10 years of hotel management experience required.
• Strong financial analysis skills to drive profitability.

Responsabilités

• Manage daily operations and maximize hotel revenue.
• Develop team engagement programs aligned with service philosophy.
• Ensure compliance with brand and service standards.

Connaissances

Hotel Management

Team Leadership

Financial Analysis

Guest Relations

Strategic Planning

Formation

Bachelor's Degree in Hotel Administration

Business Administration

Description du poste

Located in the heart of Sarawak’s capital, voco Kuching is a landmark property developed in 2009, featuring 440 keys. The hotel offers a well-equipped health club and a swimming pool, catering to both leisure and business travelers. Guests can enjoy vibrant dining experiences at two signature outlets: an all-day dining restaurant and the voco Life Bar, ideal for relaxed social gatherings.

As the first voco-branded hotel in Malaysia, this property represents a significant milestone for IHG in the market. A solid understanding of local culture and the regional market is highly valued. Candidates with strong commercial and rooms experience are especially encouraged to apply.

Role Purpose

As General Manager, you will manage the day-to-day leadership and direction of the hotel, maximising sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute brand standards, and build awareness of the hotel and brand within the local area.

Key Accountabilities

People

• Develop programmes and initiatives to increase team engagement aligned with the hotel’s service philosophy.
• Develop, implement, and monitor team member succession planning to ensure future bench strength.
• Establish performance and development goals for team members and provide mentoring, coaching, and regular feedback to enhance performance.
• Oversee HR-related actions in accordance with company rules and policies.

Guest Experience

• Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.
• Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations.
• Engage with guests—ask for their feedback and build relationships.
• Prepare annual capital, cash flow, and sales and marketing plans to accurately forecast budgets.
• Analyse financials to drive revenues, future profitability, and maximum return on investment.
• Utilise distribution channels and technology platforms to drive revenue and maximise market share.
• Lead capital plans and asset management initiatives, including working with owners to maintain or improve the property’s market position.

Responsible Business

• Ensure a safe and secure environment for guests, colleagues, and hotel assets.
• Act as a public relations representative to raise awareness of the hotel and brand in the local community.
• Drive team member involvement in community organisations, activities, and businesses.
• Develop and implement action plans to be environmentally conscious by reducing the hotel’s carbon footprint.
• Perform other duties as assigned, which may include serving as manager on duty.

Key Skills & Experiences

• Bachelor’s degree or higher qualification in Hotel Administration, Business Administration, or equivalent.
• Five to ten years of prior hotel management experience, or an equivalent combination of education and experience.
• Experience requirements may vary based on the size and complexity of the operation.
• Fluent English language skills are required.

Who we are

Join voco hotels, where every hotel has its unique charm, and our thoughtful hosts create a home away from home. We are on a journey towards a sustainable future, treating the planet with the same care as our guests. We seek individuals with character and a passion for genuine hospitality. If this describes you, your place is with us at voco hotels.

If you believe you’re a great fit but don’t meet every single requirement, don’t hesitate to apply. We look forward to hearing from you and starting your journey with us today.