GE Smallworld Suite Support Engineer - TG2504

Job Title: Customer Support Engineer

The Customer Support Engineer will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross-functional teams, and driving closure on customer issues raised on GE Smallworld products.

Responsibilities:

1. Address customer issues and concerns with Smallworld applications.
2. Install and configure GE Smallworld suite of products.
3. Pick up and install fixes on live customer systems.
4. Analyze, identify, and resolve problems efficiently.
5. Troubleshoot and debug issues effectively.
6. Coordinate with teams to meet project goals.

Qualifications:

• 5+ years of experience with GE Smallworld PNI, Core SW4, SW5, EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8.
• 5+ years of experience with Magik, Java, VMDS, and Oracle Database.
• Proficiency in SQL, shell scripting, and interpreting logs & debug files.
• Experience installing OS patches and third-party software like ONA, Data Center Management.
• Hands-on experience with system configuration and installation of GE Smallworld products.
• Strong troubleshooting and debugging skills.
• Excellent verbal and written communication skills.
• Proficiency in MS Office applications (Word, PowerPoint, Excel) and MS Outlook.
• Knowledge of object-oriented programming, Oracle, and system administration is a plus.

Additional skills in system administration and experience with related GE products such as GE Smallworld, Physical Network Inventory, Network Inventory Gateway, Electric Office, Electric Office Web, Gas Office, and Magik are desirable.