Future Talent - Service Engineer Trainee

Tetra Pak; Puteaux; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading company in the food technology industry is seeking a CSO Trainee to join their Customer Service Operations team in France. The role involves developing technical skills while executing maintenance and installation tasks, ensuring high quality and safety standards. You will engage with customers and contribute to Tetra Pak's commitment to service excellence, while also gaining valuable insights into technology in the food industry.

Qualifications

• Technical knowledge in equipment installation and maintenance.
• Ability to learn and apply Tetra Pak’s procedures.
• Strong communication skills to inform staff about service activities.

Responsabilités

• Execute installation tasks and preventive maintenance activities.
• Report maintenance and technical issues according to procedures.
• Maintain good working relationships with customer colleagues.

Connaissances

Troubleshooting

Problem Solving

Customer Service

Formation

Technical background

Description du poste

You will be part of the Customer Service Operations (CSO) team in France. Provides exemplary service to our customers, where you will spend ± 80% of your time.

Our goal is to deliver the best services to the customer without making a compromise on quality and safety.

We engage to make CSO an efficient and fun place to work.

As a CSO Trainee you will :

• Develop skills to execute installation tasks, assembling equipment as well as installation of relevant rebuilding / upgrade kits according to procedures and reinstate equipment into production.
• Learn to execute preventive maintenance activities in line with global Tetra Pak standard procedures and reinstate equipment.
• Learn trouble shooting skills (Problem Solving Methodology) to restore machines to operational basic conditions.
• Execute timely maintenance and technical issues reporting according to procedures.
• Inform Tetra Pak staff about ongoing service activities issues affecting the customer or the quality of Tetra Pak service. Inform about any business opportunity discovered at the customer.
• Act as an ambassador for Tetra Pak at all times. Ensuring and promoting good working relationships with the customer colleagues.
• Execute all work in accordance Tetra Pak and Customer safety regulations and requirements regarding product quality and food safety.

Would you like to expand your technical knowledge and travel to customers to know more about technology in the food industry?