Future position : Onsite IT Support Engineer

Nsc Global; Le Plessis-Robinson; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading company is seeking an Onsite Support Engineer to provide hands-on technical support and collaborate with business users. The role involves managing desktop environments, troubleshooting issues, and ensuring efficient operations. Ideal candidates will have strong technical skills and experience in a global delivery environment.

Qualifications

• 3 to 5 years of experience in technical support, preferably onsite.
• Valid driver's license and willingness to travel to client sites.

Responsabilités

• Support and manage Microsoft desktop operating systems and application deployment.
• Install, configure, and maintain computer systems and related equipment.
• Provide technical support on-site, resolving hardware, software, and network issues.

Connaissances

Communication

Interpersonal Skills

Time Management

Formation

Bachelor's degree in Computer Science

Outils

Microsoft Intune

SCCM

VMWare Horizon

Active Directory

DHCP

DNS

Description du poste

Overview

We are preparing for a project starting mid-2025 and are interested in candidates who may want to join NSC in the near future. If you're considering a change but are not ready yet, please review the job description below and apply online. We will contact you when we begin recruitment activities.

The Onsite Support Engineer is responsible for end-user support, hands-on technical support, and collaborating with business users and stakeholders to ensure efficient support without disrupting business operations. The role requires practical support experience.

Responsibilities

• Support and manage Microsoft desktop operating systems and Windows application deployment, configuration, and management.
• Administer Windows client environments.
• Build and install PCs, telephone systems, wireless networks, and peripheral devices (printers, scanners, mobile phones) related to desktop infrastructure.
• Perform routine maintenance on PCs, networks, telephone systems, and peripherals.
• Identify, log, and resolve technical issues with software applications or network systems.
• Propose potential changes and improvements to technical teams for consideration and implementation.
• Collaborate with the Technology team to ensure efficient desktop computing operations.
• Administer and troubleshoot end-user workstation network software issues as needed.
• Respond to incoming calls, messages, and work orders regarding desktop problems.
• Support network devices and servers in a business environment.
• Ensure work is completed within agreed service levels.
• Communicate technical issues clearly to technical teams and business stakeholders.
• Proven experience with Microsoft Intune (Autopilot), SCCM, VMWare Horizon, and related technologies.
• Be proactive and passionate about End User Computing (EUC), with strong interpersonal and time management skills.
• Support, migrate, and deploy Windows 10/11 environments.
• Liaise with third-party support and equipment vendors when necessary.
• Manage the end-to-end lifecycle of desktops and laptops.
• Experience and interest in working in a global delivery environment.
• Provide technical support on-site, resolving hardware, software, and network issues.
• Install, configure, and maintain computer systems and related equipment.
• Diagnose and troubleshoot technical problems using analytical skills.
• Train clients on new technologies and software usage.
• Document technical issues and solutions for future reference.
• Maintain professionalism and a positive attitude during client interactions.
• Stay updated with the latest technology trends and advancements.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (not always mandatory).
• 3 to 5 years of experience in technical support, preferably onsite.
• Strong understanding of hardware, software, and networking concepts.
• Excellent communication and interpersonal skills.
• Ability to work independently and resolve problems effectively.
• Good time management and organizational skills.
• Valid driver's license and willingness to travel to client sites (preferred).
• Experience with industry-specific technologies.
• Relevant certifications such as CompTIA A+, Network+.
• Bilingual or multilingual skills, especially local language skills (preferred).

Technical Experience:

The Tech-bar/OSS support team should have strong hands-on experience with the following technologies:

• Microsoft Client OS (Windows 10, 11)
• Active Directory and related services, DHCP, DNS
• Print and File sharing services
• Hardware repair and maintenance
• Patch Management