Front Office Manager: Pullman Phuket Panwa Beach Resort

Accor; Issy-les-Moulineaux; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

Accor recherche un Front Office Manager pour son hôtel 5 étoiles à Issy-les-Moulineaux. Le candidat idéal devra posséder une solide expérience en hospitalité, diriger une équipe à la réception et assurer une expérience client exceptionnelle. Des opportunités de croissance au sein de la société et des programmes de développement des talents sont également proposés.

Prestations

Carte de réduction Accor

Programmes d'apprentissage Accor

Opportunités de progression internationale

Qualifications

• Expérience de 5 ans dans l'industrie, dont 2 en tant qu'AFOM/FOM.
• Connaissance des processus de gestion des revenus.
• Familiarité avec les programmes de fidélité LCAH.

Responsabilités

• Assurer une arrivée et un départ fluide des clients.
• Recruter, former et soutenir une équipe performante à la réception.
• Promouvoir l'approche de service Heartist.

Connaissances

Gestion de l'expérience client

Leadership

Innovation de service

Formation

Diplôme ou Licence en hôtellerie

Outils

PMS Opera

Description du poste

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Front Office Manager: Pullman Phuket Panwa Beach Resort, Issy-les-Moulineaux

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Client:

Accor

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

89a7429870ac

Job Views:

4

Posted:

30.06.2025

Expiry Date:

14.08.2025

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Job Description:

Company Description

Join us at Accor, where life pulses with passion! As a pioneering leader in responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be truly yourself. It will be a supportive place to grow, discover new professions, and pursue career opportunities in your hotel or in other hospitality environments, anywhere in the world!

You will enjoy exclusive benefits specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you do with us, regardless of your profession, will offer a deep sense of meaning to create lasting, memorable, and impactful experiences for your customers, colleagues, and the planet.

Hospitality is a work of heart,
Join us and become a Heartist.

Job Description:

Guest Experience

• Ensure smooth and friendly guest arrivals and departures
• Match reservations accurately with room and guest needs
• Use PMS effectively to enhance guest service
• Complete accurate and timely night audits
• Coordinate with other departments for a seamless experience

Leadership & VIP Service

• Lead the team to personalize arrivals and departures
• Personally assist with key/VIP guest check-ins and check-outs
• Promote the Heartist service approach
• Focus on LCAH member experiences

Team Management

• Be present during peak guest flow in the lobby
• Recruit, train, and support a high-performing Front Office team
• Encourage consistency and collaboration through regular meetings
• Drive service improvements and innovation
• Use coaching and reviews to grow talent and manage performance

Qualifications:

• Diploma or Degree preferably in hospitality or related field
• 5 years in industry experience, minimum 2 years as AFOM/FOM
• Experience in a similar size/style of hotel, 5-star resort
• PMS knowledge: Opera
• Involvement in reservations and understanding of Revenue Management processes
• Familiar with LCAH processes or loyalty programmes
• Knowledge of managing guest experience, understanding reports like RPS, etc.

Additional Information:

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Contribute to the community and make a difference through our CSR and ESG activities.