Front Office Manager

Marriott Hotels Resorts; Strasbourg; Sur place; EUR 32 000 - 48 000; Plein temps

Résumé du poste

Un hôtel emblématique de Strasbourg, Maison Rouge, recherche un Coordinateur Front Office pour garantir une expérience client supérieure. Vous superviserez une équipe dédiée tout en optimisant le fonctionnement de l'hôtel. Ce rôle exige un leader inspirant avec une solide expérience dans l'hôtellerie de luxe et un sens aigu du service client. Rejoignez-nous pour faire partie d'une équipe qui valorise la créativité et l’excellence dans un cadre prestigieux.

Prestations

Partage des bénéfices

Contribution aux frais de transport

13ème mois

Avantages du comité d'entreprise

Qualifications

• Minimum 2 ans d'expérience dans un poste similaire en hôtellerie de luxe.
• Orientation client et opérations avec un fort esprit de service.
• Excellente maîtrise du français et de l'anglais.

Responsabilités

• Superviser jusqu'à 14 membres de l'équipe (réception, conciergerie).
• Garantir une expérience client exceptionnelle de l'arrivée au départ.
• Optimiser les taux d'occupation et les revenus annexes.

Connaissances

Sens de l'hospitalité haut de gamme

Leadership positif

Rigueur organisationnelle

Créativité

Compétences de communication écrite et verbale

Outils

OPERA

MARSHA

MGS

EMPOWER

Description du poste

Additional Information : This hotel is owned and operated by an independent franchisee Hotel Maison Rouge. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

ABOUT THE ESTABLISHMENT

A jewel of Strasbourgs history since 1387 Htel Maison Rouge Autograph Collection embodies the French art of hospitality in an elegant and refined setting. Ideally located in the heart of the Grande le surrounded by ancient stainedglass windows and a hushed atmosphere our 5star establishment offers a timeless escape. Fully renovated in 2021 it features 131 rooms and suites a 150 m sensory spa and a service marked by delicacy and care.

YOUR MISSION

As a true ambassador of excellence you are the maestro of our guests welcome and wellbeing. Working closely with the teams and management you bring the spirit of Maison Rouge to life at every moment with passion and attention to detail. As an inspiring leader you coordinate front office and concierge operations while contributing to the hotels overall strategy.

MAIN RESPONSIBILITIES

Team Supervision : Up to 14 team members (front desk concierge guest relations luggage service)

Guest Experience & Quality

Deliver a warm exceptional and personalized welcome to every guest

Ensure bespoke touches are provided for VIP clientele

Guarantee a flawless stay experience from arrival to departure

Respond swiftly and thoughtfully to guest feedback

Unite supervise and nurture a dedicated and passionate team

Foster a positive dynamic within the front office and concierge teams

Train and onboard new talents with high standards and kindness

Lead team meetings and support individual growth

Performance & Organization

Optimize occupancy rates and ancillary revenues (upselling parking etc.)

Collaborate closely with all other departments

Ensure smooth scheduling aligned with forecasted activity

Enforce Marriott standards and 5star requirements

Participate in the development of annual budgets

Operations & Coordination

Monitor reservations group bookings accounts receivable and deposits

Maintain daily liaison with all hotel departments

Actively contribute to the propertys overall strategic direction

PROFILE SOUGHT

Minimum 2 years experience in a similar position in luxury hospitality

Guest and operationsoriented with a strong service mindset

Attention to detail strong interpersonal skills and the ability to inspire

Excellent command of French and English (a third language is a plus)

Recommended knowledge of systems : OPERA MARSHA MGS EMPOWER

KEY SKILLS

Natural sense of highend hospitality and guest relations

Positive leadership and empathetic management style

Analytical mindset responsiveness and organizational rigor

Creativity and a taste for challenges

Strong written and verbal communication skills

Joining Maison Rouge means becoming part of an iconic establishment where every detail tells a story and every team member carries a promise of excellence. If youre ready to elevate the art of hospitality every day this is your adventure.

Becoming part of Maison Rouge also means joining KER HOSPITALITY a key player in French hospitality and being part of the prestigious Marriott International network through the Autograph Collection. This dual affiliation offers real opportunities for internal mobility access to worldclass training programs and career growthboth in France and internationally.

Benefits : collective profitsharing bonus contribution to transport costs 13th month paid according to seniority works council benefits

This company is an equal opportunity employer.

frnch1

Required Experience :

Key Skills

Office Manager Experience,Hotel Experience,Dentrix,Hospitality Experience,Dental Receptionist,Medical office experience,Office Experience,Dental Office Experience,Front Desk,Guest Services,Hotel Management,Eaglesoft

Employment Type : Full-Time

Experience : years

Vacancy : 1