Front Office Manager

TN France; Issy-les-Moulineaux; Sur place; EUR 30 000 - 50 000; Plein temps

Résumé du poste

An exciting opportunity awaits at a picturesque boutique hotel, where you will manage the Front Office department. If you have a passion for creating extraordinary experiences and possess strong leadership skills, this role is perfect for you. You'll be responsible for ensuring operational excellence, leading a motivated team, and creating memorable guest experiences. Join a forward-thinking company that values authentic style and natural curiosity, and be part of a team dedicated to delivering exceptional service. Your contributions will not only enhance guest satisfaction but also drive the success of the hotel.

Prestations

Training and development programmes

Discount card for Accor hotels worldwide

Complimentary stays in UK hotels

Meals on duty

Uniforms and dry cleaning

Recommend a friend scheme

Employee Advisory Service

Discounts in shops and partners

Qualifications

• 2-3 years experience in a similar or supervisory role.
• Strong leadership and customer service skills are essential.

Responsabilités

• Manage the Front of House department ensuring operational excellence.
• Lead and motivate the front office team to meet customer satisfaction.

Connaissances

Leadership Skills

Interpersonal Skills

Communication Skills

Customer Service Orientation

Multi-tasking

Formation

Experience in a similar role

Description du poste

Social network you want to login/join with:

col-narrow-left

Client:

Accor

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

0e28c9e7c359

Job Views:

2

Posted:

03.05.2025

Expiry Date:

17.06.2025

col-wide

Job Description:

Company Description

Mercure Oxford Hawkwell House is a picturesque boutique hotel, that occupies three buildings, twoof which 19th century manor houses bursting with character. The hotel is newly refurbished with a décor based on Oxford style vintage fashion.

Set amongst 3 acres of private gardens and only 2 miles from Oxford city centre Mercure OxfordHawkwell House Hotel is a beautiful country manor in the picturesque village of Iffley. A total of 77 rooms, all en-suite, are divided between two buildings, each with an entirely different character.

It's a 10 minute bus ride, from the bus stop outside the hotel, to the city centre and train station, or a relaxing 35 minute walk along the riverside Thames Path National Trail, which is just steps away from the hotel.

Job Description

An exciting opportunity for a Front Office Manager has arisen at Mercure Oxford Hawkwell House Hotel. If you are a talented professional, passionate about creating extraordinary experiences, then this could be the perfect hotel for you. Managing the Front of House department and ensuring operational excellence for all areas of the hotel.

Your main responsibilities would be:

Leading, motivating and coaching the front office team to ensure the hotel standards are delivered to meet customer satisfaction and audit targets

Drive the ALL Accor Loyalty programme and ensure programme benefits are applied to our loyal guests

Duty management shifts

To exceed the departmental targets

To identify new opportunities in order to increase profit contributions and cost control

Actively participate in any revenue and sales activities operated by head office plus any specific operational activities

Recruiting and training new staff

Dealing with guest enquiries and resolving customer complaints

Creating a memorable guest experience for our guests that will leave them wanting to return for more.

If this sounds like you, you're in the right place. You've got authentic style, natural curiosity and a warm way with people. Mercure Oxford Hawkwell House is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That's why we're not just looking for anyone. We're looking for someone like you.

Qualifications

Experience in a similar role or Supervisor role with 2-3 years experience

Strong leadership, interpersonal and training skills

Good communication and customer contact skills

Results and service oriented with an eye for details

Ability to multi-task, work well in stressful & high-pressure situations

A team player & builder

A motivator & self-starter

Well-presented and professionally groomed at all times

Additional Information

Great talent deserves great rewards so here's just some of what we are able to offer:

- Training and development programmes

- Discount card to be used in Accor hotels worldwide

- Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)

- Meals on duty

- Uniforms and dry cleaning

- Recommend a friend scheme

- Employee Advisory Service

- Discounts in shops and Hotel’s partners (Europcar, Merlin Entertainment etc. )

Must be eligible to live and work in the United Kingdom at the time of application