Front Office Intern

Hilton Worldwide, Inc.; Paris; Sur place; EUR 15 000 - 22 000; Plein temps

Résumé du poste

An established industry player is seeking a motivated Front Office Intern to join their dynamic team. This exciting internship offers a unique opportunity to gain hands-on experience in guest services within a prestigious hotel environment. As a receptionist intern, you'll engage with guests, manage check-ins and check-outs, and handle various administrative tasks. With a focus on exceptional service and a commitment to excellence, this role is perfect for those who thrive in a fast-paced, customer-oriented setting. Join a company recognized as one of the best places to work in the hotel industry and kickstart your career in hospitality!

Prestations

Flexible internship start date

Accommodation possibility

2 consecutive days off

35 hours/week

Qualifications

• Fluency in French and English is essential, a third language is a plus.
• Good communication skills and a professional appearance are required.

Responsabilités

• Check-in and check-out of guests according to Hilton procedures.
• Handle phone calls and manage guest inquiries and complaints.
• Perform administrative tasks related to guest stays and payments.

Connaissances

Fluent in French

Fluent in English

Customer service

Problem-solving

Formation

High school diploma or equivalent

Description du poste

Job Description - Front Office Intern (HOT0BI5N)

Job Number:

HOT0BI5N

Work Locations

Hilton Paris Opera, 108, rue Saint-Lazare, Paris 75008

We are looking for a motivated and dynamic intern to join our team as a receptionist starting in September 2025. If you enjoy human interaction, are organized, and want to gain valuable experience, this internship is for you!

As a receptionist intern, your tasks will include:

1. Guest reception: Check-in and check-out of guests according to Hilton procedures, in line with our Luxury Attitude values and the established Service Ceremony.
2. Phone reception: Handling external calls (managing a switchboard) and internal calls, connecting to the relevant department, answering questions from guests and Team Members from other departments.
3. Administrative tasks: Follow-up on the guest's stay, including monitoring their payment status, posting certain charges, filing their documents, editing, analyzing, and processing various reports, handling payments and basic cashier operations – managing a cash float.
4. Managing requests: Providing information about the hotel services and outlets, addressing complaints, active listening, and problem-solving.

Profile Required

A flawless appearance, good speech, and behavior suited to the establishment's standards are required. Fluency in French and English is essential, and a third language is a plus.

By joining our team, you will benefit from:

• 35 hours/week
• 2 consecutive days off
• Possibility of accommodation! We are also flexible regarding your internship start date.

All the conditions are met for you to become part of the Hilton Group, which was named in 2024 by the Great Place To Work organization as the best company with 250 to 999 employees in France, where it’s great to live and work, and the best company in the hotel industry! So don’t hesitate: Ready, set, go!

Job

Guest Services, Operations, and Front Office