Front Desk Sales Associate

Massage Envy Franchising, LLC; Avon; Sur place; EUR 20 000 - 30 000; Plein temps

Résumé du poste

An established industry player is seeking a Front Desk Associate to create a welcoming environment and ensure exceptional customer service. This role is pivotal in managing appointments, addressing guest inquiries, and promoting services. The ideal candidate will possess excellent communication and organizational skills, thrive in a fast-paced setting, and have a strong commitment to customer satisfaction. Join a dynamic team where your contributions will enhance the guest experience and support business goals. This is a fantastic opportunity to grow in a supportive environment with a focus on employee well-being.

Prestations

Medical, Dental, and Vision Plans

Paid Time Off

Comprehensive 401K Package

45% Discount on Products

Employee Referral Bonuses

Free Monthly Massage/Skin Care Services

Qualifications

• High school diploma required; hospitality or business education is a plus.
• Previous experience in customer service or front desk roles preferred.

Responsabilités

• Greet guests and manage front desk operations efficiently.
• Provide information about services and resolve guest inquiries.

Connaissances

Customer Service

Sales Skills

Organizational Skills

Communication Skills

Multitasking

Formation

High School Diploma

Further Education in Hospitality or Business

Outils

Basic Software Applications

Description du poste

Overview

Position Overview

The Front Desk Associate (FDA) at PCRK Group plays a crucial role in ensuring an exceptional customer experience from the moment a guest walks through our doors. As the first point of contact, the FDA is responsible for creating a welcoming environment, managing appointment bookings, and providing information about our services and products. This position requires a strong focus on sales, customer service, organizational skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities

1. Greet and welcome guests warmly and professionally.
2. Manage the front desk operations, including answering phone calls, scheduling appointments, and handling transactions.
3. Provide accurate information regarding services, products, and promotions to guests.
4. Maintain a clean and organized front desk area.
5. Address and resolve guest inquiries and concerns promptly and effectively.
6. Assist in promoting membership options, retail products, and additional services.
7. Support the overall team in reaching sales and operational goals.

Requirements

1. High school diploma or equivalent required; further education in hospitality or business is a plus.
2. Previous experience in customer service or front desk roles is preferred.
3. Excellent communication and interpersonal skills.
4. Ability to multitask and manage a busy front desk efficiently.
5. Proficient in computer operations and basic software applications.
6. A positive attitude with a strong commitment to customer satisfaction.

Benefits

1. Excellent medical, dental, and vision plans
2. Paid time off
3. Comprehensive 401K package
4. 45% discount on products
5. Employee referral bonuses
6. Free monthly massage/skincare services

About PCRK Group

PCRK Group is headquartered in Phoenix, Arizona, and owns and operates 131 Massage Envy locations throughout multiple states. At the PCRK Group, we take care of you so you can take care of your clients. From competitive rates to flexible schedules, consider a career with PCRK Group today!