Front Desk Manager (H/F) - Four Seasons Hotel Megève - Hiver 25/26

Four Seasons Hotels and Resorts; Megève; Sur place; EUR 24 000 - 30 000; Temps partiel

Résumé du poste

A leading luxury hospitality company is seeking a Front Desk Manager for its hotel in Megève. This seasonal position involves overseeing the Front Desk team, ensuring exceptional guest experiences, and demonstrating excellence in luxury hospitality standards. Ideal candidates will bring front desk experience, excellent interpersonal skills, and a detail-oriented approach to guest service.

Prestations

Uniform supplied and laundered

One meal per shift in employee cafeteria

Bonus for loyalty after two consecutive seasons

Housing allowance for those finding their own accommodation

Various discounts in restaurants and local attractions

Qualifications

• Fluency in French and English required.
• Front Desk experience in luxury hospitality operations.

Responsabilités

• Welcome and register guests, fulfilling requests effectively.
• Handle guest complaints in conjunction with management.
• Act as an ambassador for the hotel, maintaining professionalism.

Connaissances

Interpersonal skills

Attention to detail

Outils

Opera PMS

Description du poste

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Apline chic on the Mont s’Arbois slopes; our modern chalet builds on the legacy of the Rothschild family who set out to create an unrivaled resort experience nearly a century ago. Distinct French character, pure Alpine tradition, and an intimate and inviting setting in both summer and winter define this mountain retreat. Play one of the world’s finest Alpine golf courses, relax in the region’s largest spa, and dine at Le 1920, honoured with two Michelin stars. Our first Four Seasons mountain destination in Europe with 55 spacious accommodations including 14 suites, is due to re-open in December 2019 following renovation, and our 2 seasonal operations are December 15 to April 15 and from June 14 to September 30.

Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better , to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests , residents , and partners through a commitment to luxury with genuine heart . We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons Megeve

Our modern 55-room chalet continues the legacy of the Rothschild family, who set out nearly a century ago to craft an unparalleled resort experience. A cozy and exclusive mountain retreat, it offers an inviting escape in both summer and winter. Play one of the world’s finest Alpine golf courses, relax in the region’s largest spa, and dine at La Brasserie Benjamin where the richness of French cuisine is celebrated through refined dishes. Craving for Pan-Asian food? discover the world of our restaurant Kaito and for a breathtaking view, let’s meet at Edmond’s, our fine dining restaurant. For those who love to hit the slopes or the trails, L'Idéal 1850, our high-altitude restaurant, is the perfect spot to unwind during an adventure-packed day .

About the role

The Front Desk Manager assists with overseeing the Front Desk team and reports directly to the Assistant Director of Rooms. The Front Desk Manager responds to a wide variety of guest requests by accurately assessing the guest needs and requests.

What you will do

• Welcome and register guests, with an emphasis on fulfilling requests; following special handling instructions and adhering to established credit policies and procedures as well as Four Seasons Standards. Recite all information regarding Hotel facilities, hours of operation, key personnel, special events and activities, and functions in the Hotel.

• Quote and be familiar with room and rate availability for current and future dates. And s uccessfully complete a room reservation for any given time period knowing what types of accommodations, rates and owners time available. Utilise the computer system in running daily reports and posting charges and credits.

• Handle guest problems or complaints in conjunction with Management, keeping them well informed as to the problems and actions taken.

• Act as an ambassador for the hotel, displaying a great sense of style and integrity and a friendly, courteous and professional attitude in all dealings with guests and employees and communicate to all support departments any necessary information or requests and work harmoniously and professionally with all colleagues.

What we are looking for

Front Desk experience in luxury hospitality operations, a natural talent for ensuring our guests feel at home, excellent interpersonal and relationship-building skills and an exceptional eye for detail.

This position is based at the Four Seasons Hotel Megève and the contract is seasonal.

You must possess the legal right to work in France at the time of application and have fluency in French and English . Knowledge of Opera PMS is required .

What we offer

• 39-hour seasonal contract

• Salary communicated during interview

• Uniform supplied et lau ndered for operating staff

• One meal per shift at our Employees ’ Cateferia

• As a reward for loyalty, employees receive a bonus at the end of their second consecutive season (Winter-Winter, Summer-Winter, or Summer-Summer)

• Ni ght Rotations bonus

What your experience will be like

• Enjoy a fully equipped living experience in one of the most sought-after resorts for mountain and outdoor lovers. In our Staff House, you can challenge your colleagues to a game of PlayStation, Switch or Baby foot, relax to the sound of the piano or acoustic guitar ... or work out in our gym!

• A dedicated shuttle service will not only take you to your workplace but can also show you the region's legendary sights!

• The room provided is either shared or single (for executive and night positions). For those wishing to find their own accommodation, a monthly housing allowance will be provided.

• Take advantage of various discounts in our restaurants, but also for your ski pass, access to the Mont Blanc Tunnel, the Saint Gervais thermal baths, Ciné Mont-Blanc, a nd other local attractions.

• Bring the season to a close with our Staff Party, sure to be the envy of many!