Front Desk Manager (H/F) - Four Seasons Hotel Megève - Hiver 25/26

Four Seasons; Megève; Sur place; EUR 20 000 - 40 000; Temps partiel

Résumé du poste

Un hôtel de luxe à Megève recherche un Gestionnaire de Réception pour superviser les opérations de l'accueil. Cette position exige une expérience en hôtellerie de luxe et un excellent sens du service client. Le candidat idéal saura faire sentir les clients chez eux et possédera une attention exceptionnelle aux détails.

Prestations

Repas fourni chaque service

Uniforme fourni

Logement partagé ou individuel avec allocation pour logement

Réductions dans les restaurants de l'hôtel

Pass de ski

Qualifications

• Expérience en opérations de réception dans l'hôtellerie de luxe.
• Maîtrise du français et de l'anglais.
• Compétences interpersonnelles excellentes et capacité à construire des relations.

Responsabilités

• Accueillir et enregistrer les clients, gérer les problèmes et plaintes.
• Fournir des informations sur les installations de l'hôtel et compléter les réservations.
• Agir en tant qu'ambassadeur de l'hôtel avec professionnalisme.

Connaissances

Hospitality

Interpersonal Skills

Attention to Detail

Outils

Opera PMS

Description du poste

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights, and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Alpine chic on the Mont s’Arbois slopes; our modern chalet builds on the legacy of the Rothschild family who set out to create an unrivaled resort experience nearly a century ago. Distinct French character, pure Alpine tradition, and an intimate and inviting setting in both summer and winter define this mountain retreat. Play one of the world’s finest Alpine golf courses, relax in the region’s largest spa, and dine at Le 1920, honoured with two Michelin stars. Our first Four Seasons mountain destination in Europe with 55 spacious accommodations including 14 suites, is due to re-open in December 2019 following renovation, and our 2 seasonal operations are December 15 to April 15 and from June 14 to September 30.

About Four Seasons Megeve:

Our modern 55-room chalet continues the legacy of the Rothschild family, who set out nearly a century ago to craft an unparalleled resort experience. A cozy and exclusive mountain retreat, it offers an inviting escape in both summer and winter. Play one of the world’s finest Alpine golf courses, relax in the region’s largest spa, and dine at La Brasserie Benjamin where the richness of French cuisine is celebrated through refined dishes. Craving Pan-Asian food? Discover the world of our restaurant Kaito and for a breathtaking view, meet at Edmond’s, our fine dining restaurant. For those who love to hit the slopes or trails, L'Idéal 1850, our high-altitude restaurant, is the perfect spot to unwind after an adventure-packed day.

About the role:

The Front Desk Manager assists with overseeing the Front Desk team and reports directly to the Assistant Director of Rooms. The Front Desk Manager responds to a wide variety of guest requests by accurately assessing guest needs and requests.

What you will do:

1. Welcome and register guests, fulfilling requests; following special handling instructions and adhering to established credit policies and procedures as well as Four Seasons standards. Recite all information regarding hotel facilities, hours of operation, key personnel, special events, and activities.

2. Quote and be familiar with room and rate availability for current and future dates. Successfully complete room reservations, knowing available accommodations, rates, and owner’s time. Utilize the computer system for daily reports, posting charges, and credits.

3. Handle guest problems or complaints in conjunction with management, keeping them well-informed of issues and actions taken.

4. Act as an ambassador for the hotel, displaying style, integrity, and a friendly, courteous, and professional attitude. Communicate necessary information to support departments and work harmoniously with colleagues.

What we are looking for:

Experience in luxury hospitality front desk operations, a natural talent for making guests feel at home, excellent interpersonal and relationship-building skills, and an exceptional eye for detail. This position is based at the Four Seasons Hotel Megève and is seasonal.

You must possess the legal right to work in France at the time of application and be fluent in French and English. Knowledge of Opera PMS is required.

What we offer:

• 39-hour seasonal contract
• Salary communicated during interview
• Uniform supplied and laundered for operating staff
• One meal per shift at our Employees’ Canteen
• Bonus at the end of the second consecutive season (Winter-Winter, Summer-Winter, or Summer-Summer)
• Night rotations bonus

What your experience will be like:

• Enjoy a fully equipped living experience in one of the most sought-after resorts for mountain and outdoor lovers. Our Staff House offers games, relaxation, and a gym.
• A dedicated shuttle service will take you to your workplace and sightseeing around the region.
• Accommodation options include shared or single rooms, with a monthly housing allowance available if preferred.
• Benefit from discounts in our restaurants, ski passes, access to local attractions, and more.
• Participate in our Staff Party to celebrate the season.