Front Desk Hospitality Agent Overnight

Sonder France; Paris; Sur place; EUR 28 000 - 40 000; Plein temps

Résumé du poste

Sonder France is seeking an Overnight Front Desk Hospitality Agent to join our team in Paris. In this versatile role, you will engage with guests to ensure exceptional experiences, assist with technology integration during their stay, and maintain the welcoming atmosphere of our properties. A commitment to outstanding customer service and teamwork is essential, coupled with flexibility in working hours to cater to guest needs. Join us in revolutionizing the hospitality industry!

Prestations

Competitive compensation

Medical, dental, and vision insurance

Flexible vacation

Wellness and volunteering days

Annual free credits and discounts to stay in Sonders

Qualifications

• Experience in customer-facing hospitality service roles.
• Excellent problem-solving skills and proactive guest interaction.
• Strong computer literacy and ability to work flexible hours.

Responsabilités

• Deliver exceptional guest experiences at the front desk.
• Assist in the maintenance and cleanliness of guest areas.
• Support the back-of-house team with operational needs.

Connaissances

Customer Service

Hotel Experience

Hospitality Experience

Computer Skills

Front Desk

Guest Services

Description du poste

Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same each property has a bespoke design and contains a mix of rooms suites and apartments. Though each Sonder is unique our mobile app allows guests to effortlessly navigate their stay. From checkin to checkout everything they need is just a tap away. To be better is a neverending pursuit and revolutions dont happen overnight. But together we can forever change the way people stay for the better.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize motivate and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes sizes ages and styles and we pride ourselves on offering a hotellike service. Thats what youll own.

Life at Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions how we conduct meetings how we communicate and how we treat each other. Its the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we out this article to find out more about our Culture and Principles.

Our Overnight Front Desk Hospitality Agents are the face of Sonder and live our leadership principle Extend Hospitality to All. This versatile role is perfect for anyone who loves interacting with guests creatively solving problems and is committed to delivering exceptional guest service. At Sonder we believe that guest satisfaction is paramount and our Front Desk Hospitality Agents play a crucial role in delivering memorable stays for our guests. If youre ready for an evolving and fastpaced environment that is focused on delivering amazing guest experiences wed love to hear from you!

The Opportunity :

Be the face of Sonder working collaboratively with team members to create an exceptional first impression on our guests visitors and all internal and external partners from the front desk.

Guide guests through the technologyrich Sonder experience ensuring they make the most of their stay by engaging with the Sonder app and selfservice features.

Communicate with guests inperson and through digital communication systems to anticipate and address their needs ensuring a seamless and enjoyable experience throughout their stay.

Handle all guest interactions with the highest quality of service and professionalism owning guest issues to resolution and accommodating requests whenever possible.

Ensure the maintenance cleanliness and organization of both guestfacing and backofhouse working spaces contributing to a welcoming and efficient environment for both guests and team members.

Flexibly support the backofhouse team on a daytoday basis as needs arise including housekeeping quality audits inventory checks and minor maintenance and technology issues; Support multiple Sonder properties throughout the local market as required

Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience.

In markets where applicable you will also be required to; set up the breakfast buffet and tables help serve and take care of the breakfast and to respect HACCP

Who We Look For :

Demonstrated experience working in hotels restaurants or customerfacing hospitality service and / or customer experience roles.

Personable serviceminded and positive; you love speaking with guests inperson and through digital support channels.

Excellent problemsolving skills with a proactive approach to addressing guest needs and a desire to get it done for our guests.

Strong computer literacy and writing skills and comfortable switching between multiple desktop and mobile applications.

Organized hardworking and detailoriented; someone who thrives in a fastpaced environment with an ability to work effectively both independently and in a team.

Flexible schedule and open to working evenings weekends and holidays.

Ability to remain standing for extended periods of time and lift and / or carry items weighing up to 50 pounds.

Proficiency in languages other than English is an asset.

This role requires regular access to a reliable smartphone for work purposes (expense reimbursement available).

This role requires the employee to be willing and able to regularly work an overnight shift for which a rate premium is paid. Shift start and end times may vary.

Choose ONE of the options below

This role requires a reliable vehicle to use for work a valid drivers license and a clean driving record with proof of insurance.

This role requires reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking walking public transportation and / or other forms of transportation that provide reasonable work associated transit times between locations).

We offer attractive employee travel perks for any Sonder location as well as health and lifestyle benefits. For eligible employees benefits may include :

Competitive compensation

Medical dental and vision insurance (where applicable)

Flexible vacation

Wellness and volunteering days

Annual free credits and discounts to stay in Sonders

Workplace flexibility (for remotespecified positions only) #ABetterWaytoWork

Learn More About Sonder

Corporate Responsibility & Sustainability

Data Privacy Policy

We are an equalopportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status disability status or any other classification protected by applicable state federal or local law. Extend Hospitality To All is one of Sonders Leadership Principles. Living up to that principle means fully embracing diversity : ensuring that all of our employees guests partners and communities feel safe respected included cared for and empowered.

As part of our commitment to creating a workplace open to all we have created Sonder Circles also known as employee resource groups. These groups aim to foster a diverse equitable and inclusive workplace aligned with the communities they serve.

If you require reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employee selection process please direct your inquiries to .

Required Experience :

Unclear Seniority

Key Skills

Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1