Front Desk Agent

Auberge; Massignac; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

Une entreprise innovante recherche un Agent de Réception dynamique pour rejoindre son équipe dans un cadre enchanteur. En tant que premier point de contact pour les clients, vous serez responsable de créer une expérience mémorable grâce à votre service client exceptionnel et votre attention aux détails. Ce rôle vous permettra de travailler dans un cadre magnifique, où l'art et la nature se rencontrent, tout en offrant un service de luxe à nos clients. Si vous êtes passionné par l'hospitalité et que vous aimez faire partie d'une équipe qui valorise l'expérience client, cette opportunité est faite pour vous.

Qualifications

• Expérience d'un an dans un rôle similaire avec d'excellentes compétences en service client.
• Capacité à gérer plusieurs tâches efficacement tout en maintenant une communication claire.

Responsabilités

• Accueillir les clients et faciliter les processus d'enregistrement et de départ.
• Traiter les paiements et gérer les transactions financières avec précision.

Connaissances

Service client

Compétences interpersonnelles

Gestion du temps

Compétences en communication

Formation

1 an d'expérience dans un rôle similaire

Outils

Systèmes de gestion hôtelière

Compétences informatiques de base

Description du poste

Join our team as a Front Desk Agent, where you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service skills and attention to detail will create a memorable and positive experience, ensuring our guests feel valued from check-in to check-out.

• Greet guests upon arrival, facilitate smooth check-in/check-out processes, and provide information about hotel services, amenities, and policies.
• Handle room reservations, confirm guest details, assign rooms, and communicate any special requests or accommodations to relevant departments.
• Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally, creating a positive and welcoming atmosphere.
• Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordinating with the accounting department.
• Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.

Company Description

A place to find balance through art, nature, and the time-honored traditions of French country living, Auberge’s newest European escape, Domaine des Etangs, is a magnificent 13th-Century stone French Château set on 2,500 forested acres (1,000 hectares).

Built more than 700 years ago by the knights of Chasteignier de la Roche-Posay, this storybook castle is an idyllic retreat steeped in serenity and devoted to l’art de vivre past and present. Resting amid the tranquil ponds that gave it its name, Domaine des Etangs and its picturesque farmhouse cottages overlook rolling hills and verdant meadows in which the finest Limousin cattle graze. Food is picked from the gardens, and art is as integral as nature in instilling the sense of equilibrium symbolized by the Domaine’s dragonfly emblem.

Qualifications

• 1 year in a similar role
• Strong interpersonal and communication skills
• Ability to handle multiple tasks efficiently
• Familiarity with hotel management systems and basic computer skill

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.