French Trust & Safety Specialist in Lisbon

Cross Border Talents; Paris; Sur place; EUR 30 000 - 50 000; Plein temps

Résumé du poste

An innovative firm is seeking a Trust & Safety Specialist to enhance online safety and community standards. In this role, you will monitor user-generated content, enforce platform guidelines, and address user concerns. Your analytical skills will help identify trends and risks, while your leadership and communication abilities will foster a collaborative team environment. This position offers a competitive salary, health insurance, and relocation assistance, making it an excellent opportunity for those passionate about creating safer online spaces. Join us in making a meaningful impact in the digital community!

Prestations

Competitive Salary

Meal Allowance

Health & Life Insurance

Collaborative Team

Relocation Assistance

Qualifications

• Minimum one year experience in customer support required.
• Proficiency in French (C1) and English (B2) is essential.

Responsabilités

• Monitor and review user-generated content for compliance.
• Handle user appeals and provide clear moderation explanations.
• Identify trends and suggest improvements for moderation.

Connaissances

Analytical Skills

Leadership

Communication

Customer Support Experience

Formation

EU Citizenship or Portuguese Residency

Description du poste

Passionate About Online Safety?

Join Our Team as a Trust & Safety Specialist and Help Build a Secure Digital Community!

If you have a keen eye for detail, thrive in dynamic environments, and want to contribute to a safer online space, this is your opportunity to make an impact.

Role Overview:

As a Trust & Safety Specialist, you’ll review and assess user-generated content to ensure it adheres to platform policies. Your role will be essential in maintaining a respectful and secure online environment by enforcing guidelines, addressing user concerns, and staying informed about emerging trends.

Key Responsibilities:

1. Monitor and review videos, images, comments, and links, removing content that violates community guidelines
2. Enforce platform policies consistently across all content types
3. Handle user appeals, providing clear and professional explanations for moderation decisions
4. Collaborate with your team to ensure compliance with regulations and platform standards
5. Identify trends and potential risks by analyzing user behavior to support proactive moderation
6. Suggest improvements to enhance moderation tools and processes

Requirements:

1. Proficiency in French (C1 level)
2. Proficiency in English (B2 level)
3. EU citizenship or a Portuguese residency card
4. At least one year of experience in customer support
5. Strong analytical, leadership, and communication abilities
6. Desire to learn and advance in the field

Why Join Us?

1. Competitive Salary: Your expertise and dedication are rewarded
2. Meal Allowance: Support during your working hours
3. Health & Life Insurance: Comprehensive benefits for your peace of mind
4. Collaborative Team: Be part of a supportive and communicative work environment
5. Relocation Assistance: Seamless support for your move
6. Onsite Opportunities: Engage in an interactive and dynamic work environment

Ready to Make a Difference? Apply now and take the first step toward fostering safer online communities!