French-Speaking Helpdesk Coordinator (Onsite/Hybrid - Lisbon)

TN France; Paris; Hybride; EUR 35 000 - 55 000; Plein temps

Résumé du poste

An established industry player is seeking a French-Speaking Helpdesk Coordinator to join their dynamic team in Paris. This role offers a flexible hybrid work environment, where you will oversee helpdesk operations and provide technical support to French-speaking clients. With a focus on problem-solving and excellent communication, you will ensure smooth day-to-day support while collaborating with a supportive team. This position presents opportunities for career development and a competitive salary, making it an exciting opportunity for proactive individuals looking to make a difference in a collaborative setting.

Prestations

Hybrid Work Environment

Competitive Salary

Career Development

Supportive Team

Work-Life Balance

Health Insurance

Professional Development Opportunities

Qualifications

• Fluent in French with strong communication skills in English.
• Previous experience in a helpdesk or IT support role preferred.

Responsabilités

• Oversee daily helpdesk operations and manage client requests.
• Provide technical assistance to French-speaking clients via phone, email, or chat.

Connaissances

Fluent in French

Problem-Solving Abilities

Excellent Communication

Customer Service Focus

Organizational Skills

Formation

IT Certifications (e.g., CompTIA, ITIL)

Outils

Jira

Zendesk

Freshdesk

Description du poste

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French-Speaking Helpdesk Coordinator (Onsite/Hybrid - Lisbon), Paris

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Client:

CBT

Location:

Paris, France

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

aaa437502644

Job Views:

1

Posted:

06.05.2025

Expiry Date:

20.06.2025

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Job Description:

Job Title: French-Speaking Helpdesk Coordinator (Onsite/Hybrid - Lisbon)

Job Location: Lisbon, Portugal (Onsite/Hybrid)

Position Type: Full-Time

Job Overview:

We are looking for a French-Speaking Helpdesk Coordinator to join our dynamic team in Lisbon. This role combines onsite and hybrid work, offering flexibility and a collaborative environment. You will be responsible for coordinating and overseeing helpdesk operations, providing technical assistance, and ensuring smooth day-to-day support for French-speaking clients. If you’re a proactive problem-solver with excellent communication skills, we’d love to have you on board!

Key Responsibilities:

Helpdesk Coordination: Oversee and manage daily helpdesk operations, ensuring that all client requests and technical issues are addressed in a timely and efficient manner.

First-Line Support: Provide technical assistance to French-speaking clients via phone, email, or chat, offering quick resolutions to IT-related issues.

Ticket Management: Coordinate the triage and escalation of helpdesk tickets, ensuring they are assigned to the appropriate team members and followed up on until resolved.

Client Communication: Maintain clear and effective communication with French-speaking clients, ensuring they receive updates on ticket status and any necessary troubleshooting steps.

Technical Issue Resolution: Assist clients with troubleshooting technical issues, guiding them through common solutions and escalating more complex problems to the appropriate technical teams.

Process Improvement: Continuously evaluate and optimize helpdesk processes to improve response time, customer satisfaction, and overall service quality.

Documentation: Maintain comprehensive records of helpdesk incidents, resolutions, and client communications in the ticketing system for future reference and reporting.

Team Collaboration: Work closely with the technical support team to ensure all tickets are managed efficiently and solutions are implemented effectively.

Reporting: Generate regular reports on helpdesk performance, including ticket volume, response time, and issue resolution, and share insights with management.

Requirements:

Fluent in French: Native or near-native proficiency in French (both written and spoken).

English Proficiency: Strong communication skills in English for internal collaboration and documentation.

Helpdesk Experience: Previous experience in a helpdesk or IT support role is preferred.

Technical Skills: Basic understanding of IT systems, software, and troubleshooting methods. Experience with ticketing systems and helpdesk software is a plus (e.g., Jira, Zendesk, Freshdesk).

Problem-Solving Abilities: Strong troubleshooting skills, with the ability to identify and resolve issues efficiently.

Excellent Communication: Clear and professional communication skills, with the ability to explain technical information in an easy-to-understand manner.

Customer Service Focus: Strong customer service orientation, with a focus on providing a positive experience for all clients.

Organizational Skills: Ability to manage multiple tickets and tasks simultaneously while ensuring deadlines are met.

Adaptability: Comfortable in a hybrid work environment, balancing onsite and remote work effectively.

Team Player: Able to collaborate and communicate effectively with other team members and departments.

Preferred Qualifications:

IT Certifications: Any relevant IT certifications (e.g., CompTIA, ITIL, Microsoft certifications) are a plus.

Previous Hybrid Work Experience: Experience working in a hybrid work environment is beneficial but not required.

Technical Knowledge: Familiarity with common operating systems, network protocols, and IT support tools is a plus.

Knowledge of Additional Languages: Proficiency in other languages (e.g., Portuguese, Spanish, or German) would be an advantage.

What We Offer:

Hybrid Work Environment: Enjoy a flexible hybrid work model, with a mix of onsite and remote work options.

Competitive Salary: A competitive salary package based on experience and qualifications.

Career Development: Opportunities for growth within the company, with access to training and development resources.

Supportive Team: Join a collaborative and dynamic team where your contributions are valued.

Work-Life Balance: Flexible working hours and a supportive work culture that encourages a healthy work-life balance.

Benefits Package: Health insurance, professional development opportunities, and more.