French-Speaking Client Service Lead – Governance & Proxy

ISS STOXX GmbH; Paris; On-site; EUR 45,000 - 65,000; Full time

Job summary

ISS STOXX GmbH in Paris is seeking a Client Service Manager (French speaking) to guide clients in proxy voting and governance solutions. You will build strong relationships with hedge funds, pension funds and asset managers, acting as the primary contact and delivering excellent client service.

You will learn Global Proxy Voting mechanics, coordinate with Sales and Operations, manage inquiries using Salesforce, and support renewal processes.

Qualifications

• Bachelor’s degree preferred but not essential if the candidate has relevant experience in the industry
• Fluent in French and English
• Experience in a client service or operations position, ideally in financial services industry
• Proficiency in Microsoft Excel
• Excellent multi-tasking and prioritization skills

Responsibilities

• Learn Global Proxy Voting Mechanics and grow knowledge about Industry standards
• Grow client service skill set
• Achieve target renewal rate through outstanding client service
• Partner with ISS STOXX team members to drive operational excellence for both new and existing clients
• Act as a trusted advisor for clients and their advocate within ISS STOXX
• Serve as domain expert on ISS STOXX suite of proxy and corporate governance solutions
• Own and manage client inquiry and issue resolution process, utilizing SalesForce.com and other internal tools
• Conduct regular calls with clients (health checks, training, relationship planning and review)
• Identify accounts at risk and create plans to ensure revenue and client retention
• Assess client reporting needs and coordinate report delivery
• Take active ownership of operational support for clients, including ballot and vote management, account maintenance, and vote report production
• Identify and communicate up-sell opportunities to sales team to assist in closing new deals
• Perform frequent testing of new product features
• Other special projects and initiatives for the business, as needed and assigned

Skills

Fluent in French and English

Client service experience

MS Excel

Education

Bachelor’s degree preferred

Tools

SalesForce.com

Microsoft Office

Job description

ISS STOXX GmbH in Paris is seeking a Client Service Manager (French speaking) to guide clients in proxy voting and governance solutions. You will build strong relationships with hedge funds, pension funds and asset managers, acting as the primary contact and delivering excellent client service.

You will learn Global Proxy Voting mechanics, coordinate with Sales and Operations, manage inquiries using Salesforce, and support renewal processes.