French Field Support

Blackapple Solutions LLC; Paris; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A global technology consulting firm is seeking a French Field Support professional for a contract position in Paris. Responsibilities include deploying applications, troubleshooting issues, and managing multiple site locations. Candidates must have excellent customer service skills and experience with deployment solutions. Join a dynamic team and contribute to IT operations across various locations.

Qualifications

• ITIL V3 Foundation – preferable, not essential.
• Experience in a challenging environment.
• Comfortable working with client senior management.

Responsabilités

• Deploy packaged applications and patches.
• Resolve and troubleshoot all issues within the agreed SLA.
• Change backup tapes on the server according to the schedule.
• Manage multiple site locations.

Connaissances

Customer service skills

Team player

Experience using Altiris

Experience using SCCM

Configuring iPhone/iPad

Outils

Windows Server 2012

Mobile Iron

Exchange server 2010

Description du poste

Blackapple Solutions Ltd (BSL) was founded in 2004 with the mission to provide best-in-class technology consulting and services across the globe. BSL offers its services in Information Technology, Enterprise Resource Planning (ERP) and Engineering consulting, with the mission of becoming internationally renowned Systems Integration Company.

Job Description

At the moment we have an urgent opening for French Field Support for Contract position based at Paris, France. Role: French Field Support. Location: Paris, France. Job type: Contract (3-6 months). Client: NIIT.

Responsibilities

• Deploy packaged applications and patches.
• Re-image or deploy OS image on laptops and desktops.
• Resolve and troubleshoot all issues within the agreed SLA of the incident or request.
• Change backup tapes on the server according to the schedule.
• Experience using Altiris and SCCM deployment solutions.
• Experience using Windows Server 2012.
• Configuring mailboxes on Exchange server 2010.
• Configuring iPhone and iPad for users to send and receive company emails using Mobile Iron.
• Patching network ports.
• Excellent customer service skills.
• Team player.
• Some travel involved to other locations, particularly Lille in France.
• Managing multiple site locations.
• Comfortable working with client senior management.
• Clear understanding of SLAs, especially in a High Priority Incident environment.
• ITIL V3 Foundation – preferable, not essential.
• Experience in a challenging environment.

Qualifications and Requirements

• Availability/notice period: provide as requested.
• Current Location: provide as requested.
• Total Experience: provide as requested.
• Years of Relevant Skill Experience: provide as requested.
• Current salary and Expected Pay rate: provide as requested.
• Nationality/Visa: provide as requested.
• Willing to work in Paris, France (Yes/No): provide as requested.

Kind Regards

Ramya
Junior IT Recruiter (UK & Europe)
Blackapple Solutions Ltd
8 Cherry Tree Centre, Market Street, Huddersfield,
West Yorkshire, United Kingdom, HD1 2ET
Contact: [phone] EXT (917)
Web : www.blackapple-solutions.co.uk

Additional Information

All your information will be kept confidential according to EEO guidelines.