French & English Customer Support Specialist

Cross Border Talents; Paris; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Relocation package with accommodation

Meal allowance

Life in Lisbon

Job summary

Cross Border Talents is seeking a French & English Customer Support Specialist for an on-site role in Lisbon. You will support a Social Media Generative AI project, evaluating and annotating content to ensure safety and quality.

Fluency in French and strong English (B2/B2+), plus an analytical mindset, are essential. You will work in a fast-paced, multicultural environment with rotational shifts and mandatory SHL assessment.

Qualifications

• Fluent in French with excellent written communication abilities.
• Strong English skills (B2 level required; B2+/C1 preferred).
• Analytical mindset with pragmatic problem-solving.
• Willingness to work a 24/7 rotational shift pattern and adapt to schedules.

Responsibilities

• Content Evaluation & Safety: Review French-language content for a Social Media LLM platform.
• AI Data Annotation: Label data, perform safety checks, provide qualitative feedback.
• Decision-Making: Make quick, accurate decisions per project guidelines and safety standards.
• Shift Operations: Support round-the-clock operations in a 24/7 rotational pattern.

Skills

French

English

Analytical thinking

Problem solving

Decision making

Tools

AI data annotation platforms

Job description

French & English Customer Support Specialist – Social Media & AI Safety

Location: Lisbon, Portugal (On-site)

Work Schedule: Rotational shifts (24/7 operations, Monday to Sunday, 2 rotational days off per week)

About the Role

Are you fluent in French, proficient in English, and passionate about the cutting edge of technology? Step into an exciting role in vibrant Lisbon supporting a major Social Media Generative AI (LLM) project focused on content safety and quality.

Working on-site in a dynamic, multicultural environment, you will evaluate, annotate, and review content to ensure AI systems remain safe, reliable, and user-friendly.

Key Responsibilities

• Content Evaluation & Safety: Review and evaluate French-language content for a high-profile Social Media LLM (Generative AI) platform.

• AI Data Annotation: Perform data labeling, content safety checks, and qualitative feedback on AI model outputs.

• Decision-Making: Make quick, accurate, and pragmatic decisions based on clear project guidelines and safety standards.

• Shift Operations: Work flexibly within a 24/7 rotational shift pattern to support round-the-clock operations.

Requirements

• Languages: Native-level French proficiency with excellent written communication skills, plus strong English skills (B2 level required; B2+/C1 preferred).

• AI & Tech Aptitude: Tech-savvy with a solid understanding of Generative AI platforms; prior experience in AI data annotation and evaluation platforms is a strong plus.

• Analytical Mindset: Pragmatic problem-solver capable of executing fast and precise evaluations.

• Availability: Full flexibility for 24/7 rotational shifts and no planned vacations or leave during the first six months.

• Assessment: Successful completion of a mandatory SHL online assessment during the hiring process.

What We Offer

• Relocation Package: Full relocation support including company-provided accommodation in a shared apartment for up to 12 months (€280 monthly deduction from payslip, utilities included).

• Meal Allowance: Net meal allowance of €7.63 per working day.

• Life in Lisbon: Work in one of Europe's sunniest capital cities, known for its rich history, coastal lifestyle, and vibrant international community.