French Customer Success Manager

HubSpot; Paris; À distance; EUR 60 000 - 80 000; Plein temps

Résumé du poste

An established industry player is seeking a French Customer Success Manager to foster long-term relationships and solve problems creatively. This role involves managing a diverse customer base, aligning their goals with HubSpot's resources, and promoting product adoption. With a mix of proactive and reactive work, you'll engage with clients daily, providing strategic insights and support. If you're a motivated self-starter with strong problem-solving skills and a knack for relationship management, this opportunity is perfect for you. Join a culture that values flexibility and connection while helping businesses grow better.

Qualifications

• 2+ years of experience in a client-facing or account management role.
• Strong knowledge of the media/digital landscape.

Responsabilités

• Manage 100-200 customer relationships, aligning goals with necessary resources.
• Conduct 4-5 scheduled meetings daily to review customer progress.

Connaissances

Fluent in English

Fluent in French

Client-facing experience

Problem solving

Negotiation skills

Relationship management

Organizational skills

Description du poste

Thanks to our employees' feedback, HubSpot has been named the #5 Best Leadership Team in 2024 by Comparably!

However you identify or whatever your path here, please apply if you see a position that makes your heart skip a beat. Come join us and help us build a global company where we're all proud to belong.

HubSpot is looking for a French Customer Success Manager who is interested in using creativity to solve problems, build long-term relationships with businesses, and help their customers use software to achieve their inbound goals. Customer Success Managers are the trusted inbound advisors for each of their customers. They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive. In working with your customers, you will find that no two of them are the same. In the morning, you could be working with the Marketing Manager at a carpet manufacturer about how to rank for the keyword “stain resistant carpet” through more effective blogging. In the afternoon, you could be talking to the CMO of a software company about how to convert more of their free trials into customers through marketing automation and the sales platform.

This role is open in our Dublin, Berlin, London, Paris, Madrid or Ghent office or remote from anywhere in Ireland, Germany, UK, France, Spain or Belgium.

In this Role you’ll get to:

• Manage 100 – 200 customer relationships. Some of your customers will be new while others may have been using HubSpot for several years.
• Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them.
• Partner with different teams at HubSpot to 'solve for the customer' including onboarding, up-sell/x-sell, and renewals. Along the way, you will get to know HubSpot’s software incredibly well and help your customers fully adopt the platform.
• Your day-to-day is a mix of proactive and reactive work, and CSMs have a lot of autonomy in managing their “book of business”. The proactive work includes 4-5 scheduled deep-dive meetings per day with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from HubSpot. The reactive work runs the gamut from questions about invoices to “how to” questions about the software.
• Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more HubSpot products and services to ensure customer retention and growth.
• Understand technical roadblocks and make recommendations on solution implementation and core integrations using HubSpot to overcome them.

If you’re stimulated by problem solving - whether it’s a business or technical challenge – this is the role for you.

To excel in this role you will need to have:

• Fluency in written and spoken English & French.
• 2+ years of experience in a client-facing or account management role.
• Business savvy with consultative, problem solving, and issue resolution skills.
• Strong knowledge of the media/digital landscape.
• Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations.
• Super organised, quick learner who works well under pressure.
• Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations.
• It’s easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation.
• Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently are required.
• Support an ongoing partner relationship to maximise acquisition, retention, and up-sell rates.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.