French Customer Advisor for a Video Game Brand - Work from home - Portugal

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

Our Values and Culture

1. GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within and provide the tools, skills, and resources to develop both professionally and personally. You choose where you want to go; we help you get there.
2. BE BOLD, BE YOU. #SitelLife reflects our commitment to our people—YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves, and use their voice—and we give them a platform to do so.
3. WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven and leverage the power of our people to make a positive impact in our communities.
4. GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work. Benefits include paid time off, referral bonuses, employee discounts, and other perks to keep you healthy and happy.
5. MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up, and we listen. Through MAX, our global community, we leverage your ideas, experiences, and feedback to shape the future of Sitel Group.

About Sitel Group

As a global leader in customer experience (CX) products and solutions, Sitel Group partners with the world’s best-loved brands—from Fortune 500 companies to startups—to build stronger relationships through meaningful connections that boost brand value.

With 100,000 employees worldwide, working remotely or from CX hubs, we connect brands with their customers over 4.5 million times daily in 50+ languages. Our solutions, digital and voice-based, deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 35+ years of industry-leading experience and a commitment to improving the employee experience.

Join Our Team

Do you want to be part of a team whose motto is 'Play Has No Limits'?

Are you a native French speaker or fluent with strong English communication skills?

Looking to build your career in a multicultural environment?

We have the perfect opportunity for you!

Your Future Project

Join our French Customer Support team.

Our client is a leading gaming brand in home video game consoles and production.

Responsibilities

• Respond efficiently and effectively to customer inquiries within designated timescales.
• Develop and maintain technical knowledge of the client’s products and services.
• Handle all correspondence as required.
• Accurately log all calls according to procedures.
• Maintain and update administrative forms related to the job.
• Recognize when to transfer problems or queries to another department or senior staff.

Qualifications

• Proficient in French (C1 level).
• Intermediate English (B1 level).
• Previous customer service experience preferred.
• Calm, cool, and level-headed attitude.
• Excellent self-organization skills.
• Proactive and able to work independently.
• Ability to work under pressure to meet deadlines and KPIs.
• Adaptability to changing environments and procedures.
• Knowledge of Microsoft Office (Word, Excel).
• High-speed internet and suitable conditions for remote work.
• EU citizenship or valid work permit required.

What We Offer

• Competitive wages and stability.
• Paid technical training.
• Monthly performance bonuses.
• Opportunities for learning, development, and career growth.
• A safe, innovative, and multicultural work environment.
• International community with celebrations, wellness programs, and team-building events.