French Customer Advisor for a Video Game Brand - Work from home - Portugal

Sitel PT French; Saint-Malo; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

Join a leading global gaming brand as part of the French Customer Support team. This role involves responding to customer inquiries, maintaining product knowledge, and ensuring high-quality service in a multicultural environment. Ideal candidates will be proficient in French and possess strong organizational skills, with opportunities for career development and performance bonuses.

Prestations

Paid technical training

Monthly performance bonuses

Opportunities for continuous learning

Innovative and technological environment

Qualifications

• Proficient in French (C1 level) and intermediate English (B1 level).
• Previous customer service experience preferred.
• Ability to work under pressure and meet deadlines.

Responsabilités

• Respond efficiently to customer inquiries.
• Develop technical knowledge of the client’s products.
• Log calls and follow procedures accurately.

Connaissances

Self-organization

Proactivity

Adaptability

Outils

Microsoft Office

Description du poste

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun, and be themselves.

Our Values and Culture

1. GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within and provide the tools, skills, and resources for professional and personal development. You choose where to go; we help you get there.
2. BE BOLD, BE YOU. #SitelLife reflects our commitment to our people — to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves, and use their voice — and we provide a platform for that.
3. WORK TOGETHER TO MAKE AN IMPACT. We aim to make the world a better place and empower others to do the same. As a mission-driven organization, we leverage our people’s efforts to positively impact the communities where we live and work.
4. GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work. Benefits include paid time off, referral bonuses, and fun perks like employee discounts.
5. MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive communication. We encourage you to speak up, and we listen. Through MAX, our global community, we harness your ideas, experiences, and feedback to shape the future of Sitel Group.

About Sitel Group

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group partners with the world’s best-loved brands, from Fortune 500 companies to startups, to build stronger relationships through meaningful connections that enhance brand value.

With 100,000 employees worldwide—working remotely or from CX hubs—we connect brands with their customers over 4.5 million times daily in 50+ languages. Our solutions, digital and voice-based, provide a competitive edge across all customer touchpoints. Our award-winning culture is built on 35+ years of industry expertise and a commitment to improving the employee experience.

Join Our Team

Do you want to be part of a team whose motto is "Play Has No Limits"?

Are you a native French speaker or fluent with strong English communication skills?

Looking to build your career in a multicultural environment?

We have the perfect opportunity for you!

Your Future Project

Join our French Customer Support team.

Our client is a leading global gaming brand known for home video game consoles and production.

Responsibilities

1. Respond efficiently and effectively to all customer inquiries within specified timescales.
2. Develop and maintain comprehensive technical knowledge of the client’s products and services.
3. Handle all correspondence as required.
4. Accurately log all calls and follow procedures.
5. Maintain and update all relevant administrative forms responsibly.
6. Recognize when issues should be escalated to another department or senior staff.

Qualifications

1. Proficient in French (C1 level).
2. Intermediate English (B1 level).
3. Previous customer service experience preferred.
4. Calm, cool, and level-headed attitude.
5. Excellent self-organization skills.
6. Proactive and able to work independently.
7. Ability to work under pressure to meet deadlines and KPIs.
8. Adaptability to changing environments and procedures.
9. Knowledge of Microsoft Office (Word, Excel).
10. High-speed internet and suitable conditions for remote work.
11. Must hold EU citizenship or a valid work permit.

What We Offer

• Competitive wages and stability.
• Paid technical training.
• Monthly performance bonuses.
• Opportunities for continuous learning and career development.
• A safe, friendly, innovative, and technological environment.
• International and multicultural workplace with celebrations, wellness programs, skill development initiatives, and team events.

Join the #SitelLife