French Customer Advisor for a Video Game Brand - Work from home - Portugal

Foundever; Pessac; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A global leader in customer experience is seeking a Customer Service Specialist in Pessac, France. In this role, you'll handle customer inquiries for a leading gaming brand, requiring proficiency in French and English. Ideal candidates will possess excellent communication, self-organizational, and problem-solving skills. Benefits include competitive wages, private healthcare, and opportunities for professional development in a multicultural environment.

Prestations

Competitive wages and stability

Private healthcare insurance

Paid professional technical training

Monthly performance-based bonuses

Qualifications

• Previous experience in Customer Service preferred.
• A calm, cool and level-headed attitude in every situation.
• A proactive approach and willingness to work on own initiative.

Responsabilités

• Respond efficiently to all customers’ enquiries.
• Develop and maintain technical knowledge of the client’s products.
• Log all calls accurately in line with procedures.

Connaissances

Proficient level of French (C1)

Intermediate level of English (B1)

Impeccable communication skills

Excellent self-organizing skills

Ability to work under pressure

Outils

Microsoft Office Pack (Word, Excel)

Description du poste

Overview

Customer Service

Learn, Lead & Grow at Sitel Group

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

Foundever is the global leader in the customer experience (CX) industry with 170,000 associates across the globe. We support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Your future project

Join our French Customer Support team. Our client is a world market leader gaming brand of home video game consoles and production company. As a customer service specialist on this project, your daily responsibilities will include:

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested / required
• Accurately log all calls and in line with procedures
• Responsibly maintain and update all job-related administrative forms
• Be able to recognize when a problem / query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have

• Proficient level of French (C1)
• Intermediate level of English (B1)
• Previous experience in Customer Service preferred
• Impeccable communication skills
• A calm, cool and level-headed attitude in every situation
• Excellent self-organizing skills
• A proactive approach and willingness to work on own initiative
• Ability to work under pressure, in order to achieve deadlines and KPI’s
• Ability to adapt to a continuously changing environment and procedures
• Knowledge of Microsoft Office Pack (Word, Excel)
• High-speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit

Benefits

What\'s in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

• Competitive wages and stability
• Private healthcare insurance
• Paid professional technical training
• Monthly performance-based bonuses
• Continuous learning / development opportunities and competitive career opportunities
• A safe, friendly, creative, innovative and technological organization
• International and multicultural environment (celebrations, wellness program, initiatives to develop your skills and events to increase the team spirit)

Go further with Foundever

Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.