French Customer Advisor for a Video Game Brand - Work from home - Portugal

Sitel PT French; Pau; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

Join a leading customer experience company as a Customer Support Representative for a prominent gaming brand. This role offers the opportunity to work in a multicultural environment, where you'll respond to customer inquiries and develop your skills in a supportive setting. With competitive wages and opportunities for growth, you'll be part of a team that values your contributions and promotes from within.

Prestations

Paid technical training

Monthly performance bonuses

Opportunities for learning and development

Team-building events

Qualifications

• Proficient in French (C1 level).
• Intermediate English (B1 level).
• Previous customer service experience preferred.

Responsabilités

• Respond efficiently to customer inquiries.
• Develop and maintain technical knowledge of products.
• Log calls accurately and maintain administrative forms.

Connaissances

Self-organization

Proactivity

Adaptability

Outils

Microsoft Office

Description du poste

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

Our Values and Culture

1. GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within and provide the tools, skills, and resources to develop both professionally and personally. You choose where you want to go; we help you get there.
2. BE BOLD, BE YOU. #SitelLife represents our commitment to our people— to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves, and use their voice— and we give them a platform to do so.
3. WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven and leverage the power of our people to make a positive impact in our communities.
4. GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work. Benefits include paid time off, referral bonuses, and fun perks like employee discounts.
5. MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up, and we listen. Through MAX, our global community, we leverage our people’s ideas and feedback to shape the future of Sitel Group.

About Sitel Group

As a global leader in customer experience (CX) solutions, Sitel Group partners with top brands worldwide to build stronger customer relationships through meaningful connections that enhance brand value.

With over 100,000 employees worldwide, working remotely or from CX hubs, we connect brands with their customers over 4.5 million times daily in 50+ languages. Our solutions deliver a competitive edge across all touchpoints, supported by 35+ years of industry experience and a commitment to improving the employee experience.

Join Our Team

Are you a native French speaker or fluent with strong English communication skills? Looking to build your career in a multicultural environment? We have the perfect opportunity for you!

Your Future Project

Join our French Customer Support team. Our client is a leading gaming brand known for home video game consoles and production.

Responsibilities

1. Respond efficiently and effectively to customer inquiries within set timescales.
2. Develop and maintain technical knowledge of the client’s products and services.
3. Handle all correspondence as required.
4. Log calls accurately and in line with procedures.
5. Maintain and update administrative forms related to the job.
6. Recognize when issues should be escalated to another department or senior staff.

Requirements

1. Proficient in French (C1 level).
2. Intermediate English (B1 level).
3. Previous customer service experience preferred.
4. A calm, cool, and level-headed attitude.
5. Excellent self-organization skills.
6. Proactive and able to work independently.
7. Ability to work under pressure to meet deadlines and KPIs.
8. Adaptability to changing environments and procedures.
9. Knowledge of Microsoft Office (Word, Excel).
10. High-speed internet and suitable conditions for remote work.
11. EU citizenship or valid work permit required.

What We Offer

• Competitive wages and stability.
• Paid technical training.
• Monthly performance bonuses.
• Opportunities for learning, development, and career growth.
• A safe, friendly, innovative, and technological organization.
• International and multicultural environment with celebrations, wellness programs, skill development initiatives, and team-building events.

Join the #SitelLife