French Customer Advisor for a Video Game Brand - Work from home - Portugal

Sitel PT French; Montauban; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

Ein global führendes Unternehmen im Bereich Kundenservice sucht engagierte Mitarbeiter für das französische Support-Team. Diese Rolle bietet die Möglichkeit, in einem dynamischen und multikulturellen Umfeld zu arbeiten, wo Ihre Sprachkenntnisse und Ihr Kundenservice-Talent geschätzt werden. Sie werden geschult, um technische Kenntnisse über Produkte zu entwickeln und Kundenanfragen effizient zu bearbeiten. Mit einem Fokus auf Wachstum und Entwicklung bietet dieses Unternehmen eine Vielzahl von Vorteilen, einschließlich wettbewerbsfähiger Gehälter und monatlicher Leistungsboni. Wenn Sie bereit sind, Teil eines innovativen Teams zu werden, ist dies die perfekte Gelegenheit für Sie.

Prestations

Monatliche Leistungsboni

Wettbewerbsfähige Gehälter

Bezahlte technische Schulungen

Wohlfühlprogramme

Teamevents

Qualifications

• Proaktive und selbstständige Arbeitsweise in einem multikulturellen Umfeld.
• Fähigkeit, unter Druck zu arbeiten und Fristen einzuhalten.

Responsabilités

• Effiziente Beantwortung von Kundenanfragen innerhalb festgelegter Fristen.
• Entwicklung und Pflege technischer Kenntnisse der Produkte des Kunden.

Connaissances

Französisch (C1)

Englisch (B1)

Kundenservice-Erfahrung

Selbstorganisation

Microsoft Office

Outils

Microsoft Word

Microsoft Excel

Description du poste

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

Our Values and Culture

1. GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within and provide the tools, skills, and resources to develop both professionally and personally. You choose where to go; we help you get there.
2. BE BOLD, BE YOU. #SitelLife represents our commitment to our people— to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves, and use their voice — and we provide a platform for you to do so.
3. WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven and leverage our people’s power to make a positive impact in our communities.
4. GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work with benefits like paid time off, referral bonuses, and fun perks such as employee discounts.
5. MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversations. We encourage you to speak up, and we listen. Through MAX, our global community, we leverage your ideas, experiences, and feedback to shape the future of Sitel Group.

About Sitel Group

As a global leader in customer experience (CX) solutions, Sitel Group partners with some of the world’s best-loved brands, from Fortune 500 companies to startups, to build stronger customer relationships through meaningful connections that enhance brand value.

With 100,000 employees worldwide—working remotely or from our CX hubs—we connect brands with their customers over 4.5 million times daily in 50+ languages. Our solutions, digital and voice-based, provide a competitive edge across all customer touchpoints. Our award-winning culture is built on 35+ years of industry leadership and a commitment to improving the employee experience.

Join Our Team

Are you a native French speaker or fluent with strong English skills? Looking to develop your career in a multicultural environment? We have the perfect opportunity for you!

Your future project: Join our French Customer Support team.

Our client is a global leader in gaming and home video game consoles.

Responsibilities:

1. Respond efficiently to customer inquiries within specified timescales.
2. Develop and maintain technical knowledge of the client’s products and services.
3. Handle correspondence as required.
4. Accurately log all calls and follow procedures.
5. Maintain and update administrative forms related to the job.
6. Recognize when issues should be escalated to another department or senior staff.

Requirements:

1. Proficient in French (C1 level).
2. Intermediate English (B1 level).
3. Previous customer service experience preferred.
4. Calm, level-headed attitude.
5. Excellent self-organization skills.
6. Proactive and able to work independently.
7. Ability to work under pressure to meet deadlines and KPIs.
8. Adaptability to changing procedures.
9. Knowledge of Microsoft Office (Word, Excel).
10. High-speed internet and suitable remote work conditions.
11. EU citizenship or valid work permit required.

Benefits:

• Competitive wages and stability.
• Paid technical training.
• Monthly performance bonuses.
• Opportunities for growth and development.
• International, multicultural environment with wellness programs and team events.

Join the #SitelLife and be part of a vibrant, innovative team.