French Customer Advisor for a Video Game Brand - Work from home - Portugal

Sitel PT French; Levallois-Perret; À distance; EUR 30 000 - 40 000; Plein temps

Résumé du poste

Join a dynamic team at a leading global customer experience firm, where your voice matters and your contributions make a difference. This role in the French Customer Support team offers an exciting opportunity to engage with a world-renowned gaming client, providing exceptional service and support. With a focus on personal and professional growth, you will thrive in a multicultural environment that celebrates diversity and innovation. Enjoy competitive wages, performance bonuses, and continuous learning opportunities while making a positive impact in the gaming industry.

Prestations

Paid technical training

Monthly performance bonuses

Continuous learning and career development

Wellness programs

Employee discounts

Qualifications

• Fluent in French and English with strong communication skills.
• Experience in customer service preferred, calm and organized.

Responsabilités

• Respond to customer inquiries efficiently and effectively.
• Develop technical knowledge of the client’s products.

Connaissances

Proficient French (C1 level)

Intermediate English (B1 level)

Customer service experience

Self-organizing skills

Ability to work under pressure

Adaptability

Outils

Microsoft Office (Word, Excel)

Description du poste

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

Our Values and Culture

• GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
• BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice - and we give them a platform to do so.
• WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven - and we leverage the power of our people to make a positive impact in the communities in which we live and work.
• GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
• MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up - and we listen when you do. Through MAX, our global community, we leverage our people’s innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.

About Sitel Group

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to build stronger relationships with their customers by creating meaningful connections that boost brand value.

With 100,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 4.5 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.

Join Our Team

Do you want to be part of a team whose motto is Play Has No Limits?

Are you a native French speaker or fluent with strong English communication skills?

Looking to make your career in a multicultural environment?

We have the perfect opportunity for you!

Your Future Project

Join our French Customer Support team.

Our client is a world market leader in gaming, known for home video game consoles and production.

Responsibilities

• Respond efficiently and effectively to all customer inquiries within given timescales.
• Develop and maintain a full technical knowledge of the client’s products and services.
• Handle all correspondence as requested/required.
• Accurately log all calls and follow procedures.
• Maintain and update all relevant administrative forms.
• Recognize when a problem/query should be transferred to another department or senior staff.

Requirements to Succeed

• Proficient French (C1 level).
• Intermediate English (B1 level).
• Previous customer service experience preferred.
• Calm, cool, and level-headed attitude.
• Excellent self-organizing skills.
• Proactive and able to work independently.
• Ability to work under pressure to meet deadlines and KPIs.
• Adaptability to changing environments and procedures.
• Knowledge of Microsoft Office (Word, Excel).
• High-speed internet and suitable remote work conditions.
• Must hold EU citizenship or valid work permit.

Benefits

We offer tools and the freedom to learn, grow, have fun, and be yourself:

• Competitive wages and stability.
• Paid technical training.
• Monthly performance bonuses.
• Continuous learning and career development.
• Innovative and multicultural environment with celebrations and wellness programs.