French Customer Advisor for a Video Game Brand - Work from home - Portugal

Sitel PT French; Évry; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Une entreprise de renommée internationale recherche un spécialiste du service client pour rejoindre son équipe dédiée au soutien. Le rôle consiste à traiter les demandes des clients d'une grande marque de jeux vidéo. Avec un environnement de travail multiculturel, la position offre des opportunités de croissance professionnelle, de formation continue et des avantages compétitifs tels que des salaires compétitifs et des primes basées sur la performance.

Prestations

Salaires compétitifs et stabilité

Formation technique payée

Primes mensuelles basées sur les performances

Opportunités de développement continu

Environnement international et multiculturel

Qualifications

• Niveau C1 en français et B1 en anglais requis.
• Expérience préalable en service client préférée.
• Capacité à travailler sous pression et à s'adapter à des environnements changeants.

Responsabilités

• Répondre efficacement à toutes les demandes des clients dans les délais impartis.
• Développer et maintenir une connaissance technique complète des produits du client.
• Traiter toute correspondance comme demandé.

Connaissances

Communication

Gestion des situations stressantes

Auto-organisation

Approche pro-active

Formation

Diplôme ou équivalent

Outils

Microsoft Office Pack

Description du poste

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

• Growth
• Belonging
• Purpose

Sitel Group & Sykes are now Foundever

Company Overview

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits?

Are you French native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment?

So we have the perfect opportunity for you !

Your future project : join our French Customer Support team.

Our client is a world market leader gaming brand of home video game consoles and production company.

As a customer service specialist in this project, your daily responsibilities will include :

• Respond efficiently and effectively to all customers’ enquiries within given timescales
• Develop and maintain a full technical knowledge of the client’s products and services
• Deal with all correspondence as requested / required
• Accurately log all calls and in line with procedures
• Responsibly maintain and update all job-related administrative forms
• Be able to recognize when a problem / query should be transferred to another departmentor a more senior member of staff

To succeed in the role, you will need to have :

• Proficient level of French (C1)
• Intermediate level of English (B1)
• Previous experience in Customer Service preferred
• A calm, cool and level-headed attitude in every situation
• Excellent self-organizing skills
• A proactive approach and willingness to work on own initiative
• Ability to work under pressure, in order to achieve deadlines and KPI’s
• Ability to adapt to a continuously changing environment and procedures
• Knowledge of Microsoft Office Pack (Word, Excel)
• High-speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

• Competitive wages and stability
• Paid professional technical training
• Monthly performance-based bonuses
• Continuous learning / development opportunities and competitive career opportunities
• A safe, friendly, creative, innovative and technological organization
• International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)

Go further with Foundever

Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.