French Customer Advisor for a Video Game Brand - Work from home - Portugal

Sitel PT French; Chelles; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

An established industry player in customer experience solutions is seeking passionate individuals to join their French Customer Support team. This role offers an exciting opportunity to work with a leading global gaming brand, providing exceptional service in a multicultural environment. You will respond to customer inquiries, develop technical knowledge, and play a vital role in enhancing customer satisfaction. With competitive wages, paid training, and opportunities for career growth, this position is perfect for those looking to thrive in a dynamic and supportive workplace. Join us to make a meaningful impact and grow your career!

Prestations

Monatliche Leistungsboni

Bezahlte technische Schulung

Wohlfühlprogramme

Teambuilding-Events

Qualifications

• Proficient in French and intermediate English communication skills.
• Experience in customer service and ability to work under pressure.

Responsabilités

• Respond efficiently to customer inquiries and maintain technical knowledge.
• Log calls accurately and escalate issues when necessary.

Connaissances

Französisch (C1)

Englisch (B1)

Kundenservice-Erfahrung

Selbstorganisation

Proaktive Arbeitsweise

Outils

Microsoft Office

Description du poste

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

Our Values and Culture

1. GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within and provide the tools, skills, and resources for your professional and personal development. You choose where you want to go; we help you get there.
2. BE BOLD, BE YOU. #SitelLife reflects our commitment to our people— to YOU. It’s about being authentic, living your truth, and using your voice. We empower everyone to be themselves and provide a platform to do so.
3. WORK TOGETHER TO MAKE AN IMPACT. We aim to make the world a better place and empower others to do the same. As a mission-driven organization, we leverage our people’s efforts to positively impact our communities.
4. GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people with benefits like paid time off and referral bonuses, along with fun perks such as employee discounts.
5. MAXIMIZE YOUR EXPERIENCE. We value open and honest communication. We encourage you to speak up, listen to your feedback, and participate in shaping the future of Sitel Group through MAX, our global community.

About Sitel Group

As a global leader in customer experience (CX) solutions, Sitel Group partners with renowned brands—from Fortune 500 companies to startups—to build stronger customer relationships through meaningful connections that enhance brand value.

With over 100,000 employees worldwide, working remotely or from our CX hubs, we connect brands with their customers over 4.5 million times daily in 50+ languages. Our solutions, digital and voice-based, provide a competitive edge across all customer touchpoints. Our culture, built on 35+ years of industry experience, is dedicated to improving the employee experience.

Join Our Team

Are you a native French speaker or fluent with strong English communication skills? Interested in building your career in a multicultural environment? We have the perfect opportunity for you!

Your Future Project

Join our French Customer Support team. Our client is a leading global gaming brand known for home video game consoles and production.

Responsibilities

• Respond efficiently and effectively to customer inquiries within specified timescales.
• Develop and maintain comprehensive technical knowledge of the client’s products and services.
• Handle all correspondence as required.
• Accurately log all calls and follow procedures.
• Maintain and update administrative forms related to the job.
• Recognize when a problem or query should be escalated to another department or senior staff.

Requirements

• Proficient in French (C1 level).
• Intermediate English (B1 level).
• Previous customer service experience preferred.
• Calm, cool, and level-headed attitude.
• Excellent self-organization skills.
• Proactive and able to work independently.
• Ability to work under pressure to meet deadlines and KPIs.
• Adaptability to changing environments and procedures.
• Knowledge of Microsoft Office (Word, Excel).
• High-speed internet and suitable remote work conditions.
• EU citizenship or valid work permit required.

What We Offer

• Competitive wages and stability.
• Paid technical training.
• Monthly performance bonuses.
• Opportunities for ongoing learning and career growth.
• A safe, innovative, and multicultural work environment.
• Participation in celebrations, wellness programs, skill development initiatives, and team-building events.