French Customer Advisor for a Video Game Brand - Work from home - Portugal

Sitel PT French; Charleville-Mézières; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

An established industry player in customer experience solutions is seeking a Customer Service Specialist to join their dynamic French Customer Support team. This role offers the chance to work with a leading global gaming brand, responding to customer inquiries and providing exceptional service. With a focus on employee growth, the company encourages a multicultural environment where you can thrive. Enjoy competitive wages, performance bonuses, and opportunities for continuous learning in a supportive atmosphere. If you are a native French speaker with a passion for customer service, this is the perfect opportunity for you!

Prestations

Paid technical training

Monthly performance bonuses

Opportunities for continuous learning

Wellness programs

Team-building events

Qualifications

• Proficient in French and intermediate English communication skills.
• Previous customer service experience preferred.

Responsabilités

• Responding to customer inquiries efficiently and effectively.
• Maintaining comprehensive technical knowledge of products.

Connaissances

French (C1 level)

English (B1 level)

Customer service experience

Organizational skills

Proactive approach

Outils

Microsoft Office

Description du poste

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

Our Values and Culture

1. GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within and provide the tools, skills, and resources to develop both professionally and personally. You choose your path; we help you get there.
2. BE BOLD, BE YOU. #SitelLife reflects our commitment to our people—yourself included. We support everyone to live authentically, express their voice, and be themselves, providing a platform to do so.
3. WORK TOGETHER TO MAKE AN IMPACT. We aim to make the world a better place by empowering our people to create positive change in their communities.
4. GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our team with benefits like paid time off, referral bonuses, and perks such as employee discounts to keep you healthy and happy.
5. MAXIMIZE YOUR EXPERIENCE. We encourage open, honest, and constructive communication. Through MAX, our global community, we leverage your ideas, feedback, and experiences to shape the future of Sitel Group.

About Sitel Group

As a global leader in customer experience (CX) solutions, Sitel Group partners with renowned brands—from Fortune 500 companies to startups—to build stronger customer relationships through meaningful connections that enhance brand value.

With over 100,000 employees worldwide, working remotely or from CX hubs, we connect brands with their customers over 4.5 million times daily in more than 50 languages. Our solutions, digital and voice-based, deliver a competitive edge across all customer touchpoints. Our award-winning culture is rooted in 35+ years of industry leadership and a commitment to employee experience.

Join Our Team

Do you want to be part of a team that believes Play Has No Limits?

Are you a native French speaker or fluent with strong English communication skills?

Looking to build your career in a multicultural environment?

We have the perfect opportunity for you!

Your Future Project

Join our French Customer Support team. Our client is a leading global gaming brand known for home video game consoles and production.

As a Customer Service Specialist, your daily responsibilities will include:

1. Responding efficiently and effectively to all customer inquiries within specified timeframes.
2. Developing and maintaining comprehensive technical knowledge of the client’s products and services.
3. Handling all correspondence as required.
4. Logging calls accurately and in accordance with procedures.
5. Maintaining and updating relevant administrative forms responsibly.
6. Recognizing when an issue should be escalated to another department or senior staff.

Requirements to Succeed

• Proficient French (C1 level)
• Intermediate English (B1 level)
• Previous customer service experience preferred
• A calm, composed attitude in all situations
• Excellent organizational skills
• Proactive approach and initiative
• Ability to work under pressure to meet deadlines and KPIs
• Adaptability to changing environments and procedures
• Knowledge of Microsoft Office (Word, Excel)
• High-speed internet and suitable remote work conditions
• EU citizenship or valid work permit required

What We Offer

We provide tools and freedom to learn, grow, have fun, and be authentic:

• Competitive wages and stability
• Paid technical training
• Monthly performance bonuses
• Opportunities for continuous learning and career growth
• A safe, innovative, and multicultural environment (including celebrations, wellness programs, and team-building events)