French Customer Advisor for a Video Game Brand - Work from home - Portugal

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

Our Values and Culture

1. GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within and provide the tools, skills, and resources to develop both professionally and personally. You choose where you want to go; we help you get there.
2. BE BOLD, BE YOU. #SitelLife reflects our commitment to our people — to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves, and use their voice — and we provide a platform to do so.
3. WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven and leverage the power of our people to positively impact our communities.
4. GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward hard work with benefits like paid time off, referral bonuses, and fun perks such as employee discounts.
5. MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversations. We encourage you to speak up, and we listen. Through MAX, our global community, we leverage your ideas, experiences, and feedback to shape the future of Sitel Group.

About Sitel Group

Sitel Group is a global leader in end-to-end customer experience (CX) products and solutions. We partner with the world’s best-loved brands, from Fortune 500 companies to startups, to build stronger customer relationships through meaningful connections that boost brand value.

With 100,000 people worldwide, working remotely or from CX hubs, we connect brands with their customers over 4.5 million times daily in 50+ languages. Our solutions, digital and voice-based, provide a competitive edge across all customer touchpoints. Our award-winning culture is built on 35+ years of industry-leading experience and a commitment to improving the employee experience.

Join Our Team

Do you want to be part of a team whose motto is "Play Has No Limits"?

Are you a native French speaker or fluent with strong English communication skills?

Looking to build your career in a multicultural environment?

We have the perfect opportunity for you!

Your Future Project

Join our French Customer Support team.

Our client is a world leader in gaming, known for home video game consoles and production.

Responsibilities

• Respond efficiently and effectively to all customer inquiries within specified timescales.
• Develop and maintain comprehensive technical knowledge of the client’s products and services.
• Handle all correspondence as required.
• Log all calls accurately and in line with procedures.
• Maintain and update all related administrative forms responsibly.
• Recognize when a problem or query should be escalated to another department or senior staff.

Requirements

• Proficient in French (C1 level).
• Intermediate English (B1 level).
• Previous customer service experience preferred.
• Calm, cool, and level-headed attitude.
• Excellent self-organizing skills.
• Proactive, with the ability to work independently.
• Ability to work under pressure to meet deadlines and KPIs.
• Adaptability to changing environments and procedures.
• Knowledge of Microsoft Office (Word, Excel).
• High-speed internet and suitable remote work conditions.
• EU citizenship or valid work permit required.

What We Offer

We provide tools and the freedom to learn, grow, have fun, and be yourself, including:

• Competitive wages and stability.
• Paid technical training.
• Monthly performance bonuses.
• Continuous learning and career development opportunities.
• A safe, innovative, and multicultural environment.
• Celebrations, wellness programs, and team-building events.