French Customer Advisor for a Video Game Brand - Work from home - Portugal

Foundever; Caen; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

Ein innovatives Unternehmen sucht einen Kundenservice-Spezialisten, der Teil eines dynamischen und multikulturellen Teams werden möchte. In dieser Rolle werden Sie für die effiziente Beantwortung von Kundenanfragen verantwortlich sein und Ihr technisches Wissen über Produkte und Dienstleistungen kontinuierlich erweitern. Mit einem Fokus auf positive Momente und Teamgeist bietet dieses Unternehmen eine sichere und kreative Arbeitsumgebung, in der Sie wachsen und lernen können. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem internationalen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Prestations

Wettbewerbsfähige Gehälter

Bezahlte technische Schulungen

Monatliche leistungsabhängige Boni

Kontinuierliche Lern- und Entwicklungsmöglichkeiten

Internationales und multikulturelles Umfeld

SitelFit Wellness-Programm

Qualifications

• Erfahrungen im Kundenservice sind bevorzugt.
• Fähigkeit, unter Druck zu arbeiten und Fristen einzuhalten.

Responsabilités

• Effiziente Bearbeitung von Kundenanfragen innerhalb gegebener Fristen.
• Entwicklung eines vollständigen technischen Wissens über die Produkte des Kunden.

Connaissances

Französisch (C1)

Englisch (B1)

Kundenservice

Selbstorganisation

Proaktive Einstellung

Anpassungsfähigkeit

Formation

EU-Bürger oder gültige Arbeitserlaubnis

Outils

Microsoft Office Pack

Description du poste

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

• Growth
• Belonging
• Purpose

Company Overview

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits?

Are you French native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment?

So we have the perfect opportunity for you!

Your future project: join our French Customer Support team.

Our client is a world market leader gaming brand of home video game consoles and production company.

As a customer service specialist in this project, your daily responsibilities will include:

• Respond efficiently and effectively to all customers’ enquiries within given timescales.
• Develop and maintain a full technical knowledge of the client’s products and services.
• Deal with all correspondence as requested/required.
• Accurately log all calls in line with procedures.
• Responsibly maintain and update all job-related administrative forms.
• Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff.

To succeed in the role, you will need to have:

• Proficient level of French (C1).
• Intermediate level of English (B1).
• Previous experience in Customer Service preferred.
• A calm, cool, and level-headed attitude in every situation.
• Excellent self-organizing skills.
• A proactive approach and willingness to work on own initiative.
• Ability to work under pressure, in order to achieve deadlines and KPIs.
• Ability to adapt to a continuously changing environment and procedures.
• Knowledge of Microsoft Office Pack (Word, Excel).
• High-speed internet access and appropriate conditions for remote work.
• Must hold EU citizenship or valid work permit.

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun, and be themselves.

• Competitive wages and stability.
• Paid professional technical training.
• Monthly performance-based bonuses.
• Continuous learning/development opportunities and competitive career opportunities.
• A safe, friendly, creative, innovative, and technological organization.
• International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills, and events to increase the team spirit).

Go further with Foundever

Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.