French Customer Advisor for a Video Game Brand - Work from home - Portugal

Sitel PT French; Antony; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

An established industry player is seeking enthusiastic individuals to join their French Customer Support team. This role offers a unique opportunity to work with a world leader in gaming consoles, providing exceptional customer service in a vibrant multicultural environment. The company values open communication and offers competitive wages, paid training, and opportunities for career growth. Join a community that celebrates diversity and innovation, and be part of a mission-driven team that makes a positive impact in the world of customer experience.

Prestations

Paid technical training

Monthly performance bonuses

Opportunities for learning and career growth

Inclusive work environment

Wellness programs

Team events

Qualifications

• Proficient in French and intermediate English communication skills.
• Previous customer service experience preferred.

Responsabilités

• Respond efficiently to customer inquiries within specified timescales.
• Develop and maintain technical knowledge of the client’s products.

Connaissances

French (C1 level)

English (B1 level)

Customer Service

Organizational Skills

Adaptability

Formation

High School Diploma

Bachelor's Degree (preferred)

Outils

Microsoft Office (Word, Excel)

Description du poste

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

Our Values and Culture

1. GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within and provide the tools, skills, and resources to develop both professionally and personally. You choose where you want to go; we help you get there.
2. BE BOLD, BE YOU. #SitelLife represents our commitment to our people — to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves, and use their voice — and we give them a platform to do so.
3. WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven and leverage the power of our people to make a positive impact in our communities.
4. GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work. We offer benefits such as paid time off, referral bonuses, and fun perks like employee discounts.
5. MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive communication. We encourage you to speak up, and we listen. Through MAX, our global community, we leverage our people’s ideas and feedback to shape the future of Sitel Group.

About Sitel Group

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group partners with the world’s best-loved brands, from Fortune 500 companies to startups, to build stronger customer relationships through meaningful connections that enhance brand value.

With 100,000 people worldwide, working remotely or from CX hubs, we connect brands with their customers over 4.5 million times daily in 50+ languages. Our solutions, digital and voice-based, provide a competitive edge across all customer touchpoints. Our award-winning culture is built on 35+ years of industry experience and a commitment to improving the employee experience.

Join Our Team

Are you a native or fluent French speaker with strong English communication skills?

Looking to build your career in a multicultural environment?

We have the perfect opportunity for you!

Your future project:

Join our French Customer Support team. Our client is a world leader in gaming consoles and home video game production.

Responsibilities:

• Respond efficiently to customer inquiries within specified timescales.
• Develop and maintain technical knowledge of the client’s products and services.
• Handle correspondence as required.
• Log all calls accurately according to procedures.
• Maintain and update administrative forms related to your job.
• Recognize when issues should be escalated to another department or senior staff.

Qualifications:

• Proficient in French (C1 level).
• Intermediate English (B1 level).
• Previous customer service experience preferred.
• Calm, level-headed attitude.
• Excellent organizational skills.
• Proactive and able to work independently.
• Ability to work under pressure and meet deadlines.
• Adaptability to changing procedures.
• Knowledge of Microsoft Office (Word, Excel).
• High-speed internet and suitable remote work conditions.
• EU citizenship or valid work permit required.

Benefits:

• Competitive wages and stability.
• Paid technical training.
• Monthly bonuses based on performance.
• Opportunities for learning and career growth.
• Inclusive, innovative, and technological work environment.
• International and multicultural atmosphere with celebrations, wellness programs, and team events.

Join the #SitelLife and be part of our vibrant community!