French Customer Advisor for a Video Game Brand - Work from home - Portugal

Sitel PT French; Albi; À distance; EUR 25 000 - 35 000; Plein temps

Résumé du poste

An established industry player is seeking enthusiastic individuals to join their French Customer Support team. This role offers a unique opportunity to engage with a leading gaming brand, providing support in a dynamic and multicultural environment. With a focus on personal growth, the company promotes from within and offers ongoing training to enhance your skills. Enjoy competitive wages, monthly performance bonuses, and a supportive atmosphere that values your contributions. If you're a native French speaker with a passion for customer service, this is the perfect chance to advance your career while having fun.

Prestations

Paid technical training

Monthly performance bonuses

Opportunities for ongoing learning

Team-building events

Wellness programs

Qualifications

• Proficient in French and intermediate English skills required.
• Previous customer service experience preferred.

Responsabilités

• Respond efficiently to customer inquiries within specified timescales.
• Develop and maintain technical knowledge of client products.

Connaissances

French (C1 level)

English (B1 level)

Customer service experience

Self-organization

Adaptability

Outils

Microsoft Office

Description du poste

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

Our Values and Culture

1. GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within and provide the tools, skills, and resources to develop both professionally and personally. You choose where you want to go; we help you get there.
2. BE BOLD, BE YOU. #SitelLife represents our commitment to our people — to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves, and use their voice — and we give them a platform to do so.
3. WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven and leverage the power of our people to make a positive impact in our communities.
4. GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. Benefits include paid time off, referral bonuses, and fun perks like employee discounts.
5. MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up — and we listen. Through MAX, our global community, we leverage your ideas, experiences, and feedback to shape the future of Sitel Group.

About Sitel Group

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group partners with the world’s best-loved brands, from Fortune 500 companies to startups, to build stronger relationships through meaningful connections that boost brand value.

With 100,000 people worldwide, working remotely or from CX hubs, we connect brands with their customers over 4.5 million times daily in 50+ languages. Our solutions deliver a competitive edge across all customer touchpoints. Built on 35+ years of industry experience, our award-winning culture emphasizes employee experience.

Join Our Team

Do you want to be part of a team that believes Play Has No Limits?

Are you a native French speaker or fluent with strong English communication skills?

Looking to build your career in a multicultural environment?

We have the perfect opportunity for you!

Your Future Project

Join our French Customer Support team.

Our client is a leading gaming brand known for home video game consoles and production.

Responsibilities

• Respond efficiently and effectively to customer inquiries within specified timescales.
• Develop and maintain technical knowledge of the client’s products and services.
• Handle all correspondence as required.
• Accurately log all calls according to procedures.
• Maintain and update administrative forms related to your role.
• Recognize when issues should be escalated to another department or senior staff.

Requirements

• Proficient in French (C1 level).
• Intermediate English skills (B1 level).
• Previous customer service experience preferred.
• Calm, composed, and level-headed attitude.
• Excellent self-organization skills.
• Proactive and able to work independently.
• Ability to work under pressure to meet deadlines and KPIs.
• Adaptability to changing environments and procedures.
• Knowledge of Microsoft Office (Word, Excel).
• High-speed internet and suitable remote work conditions.
• EU citizenship or valid work permit required.

Benefits

We provide tools and freedom to learn, grow, have fun, and be authentic.

• Competitive wages and stability.
• Paid technical training.
• Monthly performance bonuses.
• Opportunities for ongoing learning and career advancement.
• Innovative, friendly, and multicultural environment.
• Participation in celebrations, wellness programs, skill development initiatives, and team-building events.