French Customer Advisor (3000 Bonus)

Orbix; Strasbourg; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

Ein dynamisches, internationales Unternehmen sucht einen engagierten Kundenberater, der bereit ist, in der lebhaften Stadt Lissabon zu arbeiten. In dieser Rolle unterstützen Sie französischsprachige Kunden und bieten ihnen hervorragenden Service durch telefonische, schriftliche und digitale Kommunikation. Mit einem umfassenden Schulungsprogramm und einer Vielzahl von Vorteilen, einschließlich eines Umzugspakets und einer attraktiven Vergütung, bietet diese Stelle eine hervorragende Gelegenheit, Ihre Karriere im Kundenservice zu starten oder auszubauen. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem internationalen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Prestations

€3,000 Signing Bonus

Relocation Package

Attraktives Gehaltspaket

Karrierewachstumsmöglichkeiten

Kranken- und Lebensversicherung

Bezahlte Schulung

Internationale Kultur

Modern Workplace in Lissabon

Qualifications

• Fließend in Französisch, Grundkenntnisse in Englisch.
• Starke Kundenorientierung und Kommunikationsfähigkeiten.

Responsabilités

• Unterstützung französischsprachiger Kunden per Telefon, E-Mail und Chat.
• Sicherstellung der Kundenzufriedenheit mit personalisiertem Support.

Connaissances

Französisch (C1/C2)

Englisch (B1/B2)

Kundenorientierung

Kommunikationsfähigkeiten

Description du poste

Are you a French speaker looking to kickstart or grow your career in beautiful Lisbon? Do you enjoy helping others and navigating digital platforms? Join our fast-growing, international team as a Customer Advisor and be part of a supportive, vibrant workplace!

Whether you're bringing prior experience or taking your first step into customer service, we provide paid training to ensure you're fully prepared to succeed.

What You’ll Be Doing

Customer Support & Troubleshooting

• Assist French-speaking customers via phone, email, and chat
• Handle inquiries, technical questions, and service issues with a friendly and efficient approach
• Ensure customer satisfaction with accurate, personalized support
• Log customer interactions and feedback clearly in our system

Product Knowledge & Guidance

• Learn the ins and outs of our digital solutions
• Help customers get the most from our platform
• Stay updated on product changes, features, and company policies

Collaboration & Growth

• Work closely with your team to improve service delivery
• Meet KPIs related to resolution time, satisfaction, and quality
• Participate in continuous learning and career development programs

What We Offer

• €3,000 Signing Bonus – A warm welcome to start your journey!
• Relocation Package – Flight to Lisbon + accommodation support if you're relocating
• Attractive Salary Package including performance and complexity bonuses
• Career Growth Opportunities – We promote from within and support your development
• Health & Life Insurance – Full coverage for your peace of mind
• Paid Training – No experience? No problem – we’ll train you from day one!
• International & Inclusive Culture – Join a diverse team from all over the world
• Modern Workplace in Lisbon – Work from one of Europe’s most exciting and affordable cities

What We’re Looking For

• Fluent in French (C1/C2 – written & spoken)
• Basic English (B1/B2) for internal communication
• Strong customer-focused mindset and excellent communication skills
• Ability to work in rotating shifts (5 days/week, 8 hours/day)
• Previous customer service experience is a plus – but not a must
• Friendly, enthusiastic, and ready to learn!

Why Lisbon?

• Over 300 days of sunshine a year
• Close to the beach – perfect for a work-life balance
• Amazing cuisine, music, and culture
• Lower cost of living than many other European capitals
• A growing international hub with endless career potential

Ready to take the leap? Apply now and let your next adventure begin in Lisbon!