French Customer Advisor (3000 Bonus)

Are you a French speaker looking to kickstart or grow your career in beautiful Lisbon? Do you enjoy helping others and navigating digital platforms? Join our fast-growing, international team as a Customer Advisor and be part of a supportive, vibrant workplace!

Whether you're bringing prior experience or taking your first step into customer service, we provide paid training to ensure you're fully prepared to succeed.

What You’ll Be Doing

Customer Support & Troubleshooting

1. Assist French-speaking customers via phone, email, and chat
2. Handle inquiries, technical questions, and service issues with a friendly and efficient approach
3. Ensure customer satisfaction with accurate, personalized support
4. Log customer interactions and feedback clearly in our system

Product Knowledge & Guidance

1. Learn the ins and outs of our digital solutions
2. Help customers get the most from our platform
3. Stay updated on product changes, features, and company policies
4. Work closely with your team to improve service delivery
5. Meet KPIs related to resolution time, satisfaction, and quality
6. Participate in continuous learning and career development programs

What We Offer

1. 3,000 Signing Bonus – A warm welcome to start your journey!
2. Relocation Package – Flight to Lisbon + accommodation support if you're relocating
3. Attractive Salary Package including performance and complexity bonuses
4. Career Growth Opportunities – We promote from within and support your development
5. Health & Life Insurance – Full coverage for your peace of mind
6. Paid Training – No experience? No problem – we’ll train you from day one!
7. International & Inclusive Culture – Join a diverse team from all over the world
8. Modern Workplace in Lisbon – Work from one of Europe’s most exciting and affordable cities

What We’re Looking For

1. Basic English (B1 / B2) for internal communication
2. Strong customer-focused mindset and excellent communication skills
3. Ability to work in rotating shifts (5 days / week, 8 hours / day)
4. Previous customer service experience is a plus – but not a must
5. Friendly, enthusiastic, and ready to learn!