French Care Anaplan Consultant

Bedford Consulting; France; Sur place; EUR 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Profit share

Insurance covered

EGYM Well Pass access

Swile restaurant vouchers

Childcare cost support

Work from home allowance

Résumé du poste

Bedford France, in collaboration with Blooprint, seeks a French Care Consultant to support the health of our growing Anaplan customer portfolio across the EMEA region. You will oversee the full Care/MS process, acting as the main contact for managed services customers and aligning Anaplan solutions with evolving business needs.

Reporting to the Head of Customer CARE, this role offers a France/Remote work arrangement and requires strong French fluency, English proficiency, and at least 2 years of

Qualifications

• Full fluency in French (speaking, reading and written).
• Strong English language skills (C1).
• 2+ years of Anaplan experience with Level 3 Certification.
• Experience in planning, finance, supply chain, analytics, or consulting.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Customer-centric mindset and ability to manage multiple streams.
• Autonomy and initiative; aligns with Bedford/Blooprint values.

Responsabilités

• Oversee the full Care/MS process from onboarding through renewal.
• Act as primary contact for managed services customers and ensure alignment of Anaplan solutions.
• Collaborate with Professional Services Directors and Anaplan Partners on health reviews.
• Manage platform maintenance, model access, and security requirements.
• Provide ongoing troubleshooting and enhancements for Anaplan models.
• Maintain an up-to-date customer database with key metrics.
• Contribute to design and improvement of service offerings.

Connaissances

Fluent in French

English (C1)

Analytical thinking

Strong communication

Time management

Team collaboration

Formation

Anaplan Level 3 Certification

Outils

Anaplan

Description du poste

Blooprint was founded in 2021 with a clear ambition: to help clients transform their planning processes from strategic thinking to hands‑on implementation, combining agility, expertise, and innovation.

In 2023, Blooprint joined forces with Bedford - one of Anaplan’s most awarded and respected partners in Europe. Together, we bring:

• Blooprint’s entrepreneurial energy and agility
• Bedford’s recognised excellence, maturity, and multi‑country expertise
• A shared culture built on partnership, innovation, quality, humility, curiosity, and customer focus

Our teams support clients across France and Europe in modernising planning with Anaplan, delivering high‑impact solutions, and supporting adoption across organisations.

Above all, we expect everyone at Bedford France to deliver Beyond the Expected**,** bringing insight, initiative, care, and high craftsmanship to every interaction.

Beyond the Expected means asking thoughtful questions, anticipating needs, bringing clarity to complexity and solving problems proactively. Our culture is built on partnership, innovation, customer focus, humility and teamwork.

If that sounds like you, Bedford will feel like home.

We are looking for a French Care Consultant to join our growing French consulting team. You will play an essential part in caring for the health of our growing Anaplan customer portfolio across the EMEA region.

Reports to: Head of Customer CARE

Location: France / Remote

Direct Reports: n/a

About Bedford & Blooprint

Tasks

Core Responsibilities

• Customer Experience: Oversee the full Care/MS process, from customer onboarding and engagement through to renewal, ensuring each stage is delivered to the highest standard
• Customer Engagement: Act as the primary point of contact for managed services customers, understanding their evolving business needs and ensuring their Anaplan solutions remain aligned
• Collaboration: Work closely with Bedford’s Professional Services Directors and Anaplan Business Partners to regularly review customer health and proactively identify potential churn risks
• Platform Management: Ensure Anaplan routines and maintenance tasks are completed on schedule, while also managing model access and security requirements as needed
• Troubleshooting & Support: Provide ongoing support for existing Anaplan models, including troubleshooting issues, optimising performance, and implementing functional enhancements
• Customer Intelligence: Maintain an up‑to‑date customer database with key contact details, use cases, and other relevant metrics to enhance service delivery
• Business Development: Contribute to the design, implementation, and continuous improvement of service offerings while staying informed about Anaplan’s latest functionalities

Accountabilities and KPIs

• Project quality and successful delivery
• Customer satisfaction and adoption
• Adherence to governance and methodology
• Contribution to Blooprint/Bedford culture and collaboration
• Demonstrated Beyond the Expected behaviours

Key Pre-requisites

• Full fluency in French (spoken, reading and written), strong English‑speaking skills (C1)
• 2+ years of experience with Anaplan (minimum Level 3 Certification) demonstrating strong technical proficiency across all aspects of the platform
• Experience in planning, finance, supply chain, analytics, or consulting
• Strong analytical and problem‑solving skills
• Excellent communication and interpersonal skills
• Customer‑centric mindset, passionate about helping clients maximize their investment in Anaplan
• Exceptional time management and attention to detail, with the ability to manage multiple workstreams simultaneously
• Ability to learn quickly and adapt
• Team‑oriented mindset with autonomy and initiative
• Alignment with Bedford/Blooprint values

Desirable Skills

• Experience working in a SaaS, consultancy, or agile environment
• Ability to work in a multi‑country context

Benefits

• Profit share based on company results
• Transportation and health insurance (Alan) covered 100%
• Access to EGYM Well Pass (formerly Gymlib)
• Restaurant vouchers via Swile
• Partial financing of childcare costs if needed
• Work from home allowance of €50 per month

Company policy statement

Please further note that to protect the company’s legitimate business interests, and the interests and wellbeing of current staff, the company reserves the right to lawfully undertake proportionate pre‑employment checks and ongoing diligence both before the commencement of your employment and periodically during your employment.